At a Glance
- Tasks: Answer calls, welcome visitors, and support training teams in a dynamic environment.
- Company: Join a leading organisation supporting the Royal Navy with exciting projects.
- Benefits: Competitive salary, flexible benefits, gym access, and lifestyle discounts.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Be part of a vital team and gain valuable experience in administration.
- Qualifications: Previous admin or front of house experience and strong communication skills.
The predicted salary is between 26000 - 26000 £ per year.
Part time, Permanent; 20 hours a week (4 hours a day on a 2 week rota).
Location: Faslane, Helensburgh, United Kingdom
Security Clearance: Eligible for UK Security Clearance at SC level.
Responsibilities:
- Answering and redirecting all phone calls in a professional and timely manner.
- Welcoming visitors to the site, signposting them to the relevant department.
- Receiving, sorting, and dispatching mail, and following up on any deliveries.
- Maintaining building security and ensuring all security procedures are adhered to at all times.
- Recording and logging all visitors on entry and exit of the building.
- Updating the digital welcome screen daily with course arrival information and welcome messages for expected visitors or guests.
- Ensuring all relevant Ministry of Defence (MOD) databases are kept up to date.
- Providing administrative support to the training course teams.
Qualifications:
- Previous front of house, receptionist, or administrative experience.
- Team player with the initiative to work independently.
- Excellent verbal and written communication skills.
- Confidence in engaging customers and collaborating with other teams.
- Strong administrative skills and knowledge of Microsoft Office.
- Openness to learn different IT applications.
- Ability to work shift patterns and weekends as required.
Benefits:
- Salary of £26,000 pro rata.
- Flexible benefits including extra leave purchase, paid volunteering days, enhanced family leave, and lifestyle discounts.
- Access to onsite gym, swimming pool, and ski slope.
- Secure parking and catering facilities.
- Opportunity to work on a large and exciting Royal Navy training project.
Equal Opportunity:
We are an equal opportunity and Disability Confident employer. We welcome applications from all backgrounds and offer reasonable adjustments during the recruitment process. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
Front Desk Administrator in Garelochhead employer: Job Search Place Limited
As a Front Desk Administrator at our Faslane location, you will be part of a dynamic team that values professionalism and collaboration. We offer a supportive work culture with flexible benefits, including extra leave purchase and paid volunteering days, alongside access to excellent onsite facilities such as a gym and swimming pool. Join us to contribute to an exciting Royal Navy training project while enjoying opportunities for personal and professional growth in a secure and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Administrator in Garelochhead
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Job Search Place Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Job Search Place Limited and let us see your personality shine through!
We think you need these skills to ace Front Desk Administrator in Garelochhead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Job Search Place Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Job Search Place Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Job Search Place Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Job Search Place Limited will surely appreciate.
