At a Glance
- Tasks: Help people access vital public health support and provide a welcoming response.
- Company: Join a supportive public health team making a real difference.
- Benefits: Gain valuable experience, develop skills, and contribute to community wellbeing.
- Other info: Flexible hours and opportunities for personal growth in a dynamic environment.
- Why this job: Be the first point of contact and positively impact people's health journeys.
- Qualifications: Customer service or administration experience, strong communication skills, and a team-oriented mindset.
The predicted salary is between 24000 - 28000 £ per year.
This role helps people access the right public health support at the right time, making a real difference to their health and wellbeing. You'll be the first point of contact for service users, offering a calm, welcoming and helpful response when they need it most. You'll work as part of a supportive public health team, helping people understand their options and guiding them to the right services. Your work will support safe, well organised services and positive experiences for patients, carers and visitors.
Responsibilities
- Act as the first point of contact by phone and in person, responding to enquiries clearly and sensitively.
- Carry out basic non-clinical screening and pass people to the right service.
- Share simple health messages and offer supportive listening.
- Record accurate information on electronic systems and maintain confidentiality.
- Support reception, administration tasks and day to day service activity.
Key Qualifications
- Experience or knowledge of customer service or administration, or transferable skills.
- Confidence communicating with a wide range of people, including those who may be upset or anxious.
- Good organisation skills and the ability to manage your workload.
- Basic IT skills and confidence using computer systems.
- A flexible, team focused approach with a willingness to learn.
Education and Certifications
- Level 2 in Business Administration or Customer Service or equivalent knowledge and experience.
- Word processing to RSA 2 standard.
- European Computer Driving License (EDCL) or able to demonstrate appropriate level of skill.
- Customer Care or communication training.
Knowledge
- Knowledge of a range of routine administration procedures.
- Knowledge of confidentiality and data protection procedures.
- Knowledge of appointment booking or record management systems.
Experience
- Ability to deal with potentially challenging and distressed people.
- Previous experience of working with the general public.
Frontline Officer employer: Job Search Place Limited
As a Frontline Officer, you will join a dedicated public health team that prioritises the wellbeing of the community. Our supportive work culture fosters personal and professional growth, offering training opportunities and a collaborative environment where your contributions truly matter. Located in a vibrant area, we provide a fulfilling career path that allows you to make a meaningful impact on people's lives every day.
StudySmarter Expert Advice🤫
We think this is how you could land Frontline Officer
✨Tip Number 1
Get to know the organisation you're applying to! Research their values and mission, especially in public health. This will help you tailor your approach and show that you genuinely care about making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with a variety of people, role-play scenarios with friends or family. This will help you feel more confident when responding to enquiries and handling sensitive situations.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed your workload effectively in previous roles. This will demonstrate that you're ready to handle the day-to-day activities of a Frontline Officer.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our supportive public health team!
We think you need these skills to ace Frontline Officer
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer service or administration. We want to see how you've helped people in the past, especially in challenging situations. Share specific examples that demonstrate your ability to communicate clearly and sensitively.
Be Personable and Approachable:Since you'll be the first point of contact, it's important to convey your friendly and welcoming nature. Use a warm tone in your application and let us know how you can make a positive impact on people's experiences. Remember, we’re looking for someone who can connect with a diverse range of individuals.
Demonstrate Your Organisational Skills:We need someone who can manage their workload effectively. In your application, mention any tools or methods you use to stay organised. Whether it’s managing appointments or keeping records, show us how you keep everything running smoothly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Job Search Place Limited
✨Know Your Role
Make sure you understand the Frontline Officer role inside out. Familiarise yourself with the responsibilities and qualifications listed in the job description. This will help you tailor your answers to show how your skills and experiences align perfectly with what they’re looking for.
✨Practice Active Listening
Since you'll be dealing with people who may be upset or anxious, practice active listening techniques. During the interview, demonstrate that you can listen attentively and respond empathetically. This will show them you have the right approach for supporting service users.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with a diverse range of people in previous roles. Whether it’s through customer service or administration, highlight your ability to convey information clearly and sensitively, as this is crucial for the Frontline Officer position.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you might need to handle challenging situations. Think of past experiences where you’ve successfully managed difficult interactions. This will help you demonstrate your problem-solving skills and your ability to remain calm under pressure.
