At a Glance
- Tasks: Manage local tenancies and create vibrant, safe communities in Dudley.
- Company: Dudley MBC, committed to community and diversity.
- Benefits: Full-time role with competitive pay and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on community engagement.
- Why this job: Make a real difference in people's lives while working closely with the community.
- Qualifications: Experience in housing roles and a passion for excellent customer service.
The predicted salary is between 30000 - 40000 £ per year.
Dudley MBC is seeking to appoint a full time Community Housing Officer. This is an exciting and challenging front-line role, managing a patch of Local Authority tenancies within Dudley Borough.
Responsibilities
- To deliver a community focussed tenancy and estates management service, highly visible to tenants, residents and other stakeholders.
- To directly manage tenancies in a specified patch within a defined geographical area, working closely with other Housing and Communities teams, other Council Departments and other agencies.
- To provide responsive services to customers to create attractive, well maintained, safer estates.
- To support individual households to maintain their tenancies in a suitable and effective manner through the direct delivery of service and the commissioning of work through other teams/services.
Qualifications and Experience
The successful applicant will have extensive experience in an operational housing role and be able to demonstrate a history of providing excellent customer service. The role is front line, and you will spend at least 60% of your time on patch. Some evening work will be required.
Application, Diversity and Data
For an informal discussion please contact Kirstie Young, Community Housing Team Manager. Your personal data will be anonymised when you apply. Please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application. Online application forms will only be accepted for this vacancy; online facilities for jobs are available at public libraries within the Dudley Borough. All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.
If you require support completing an online or paper application form and/or interview techniques, please contact Dudley Adult and Community Learning. If you have a disability and require assistance in making an application please contact the HR Resourcing Team.
Frontline Community Housing & Estates Officer employer: Job Search Place Limited
Dudley MBC is an excellent employer, offering a supportive and inclusive work culture that prioritises community engagement and employee development. As a Community Housing & Estates Officer, you will have the opportunity to make a meaningful impact in the lives of local residents while benefiting from a fixed-term role with a focus on professional growth and collaboration with various teams. Located in Dudley, the council promotes a diverse workplace and provides resources for personal and career advancement, making it an ideal environment for those passionate about community service.
StudySmarter Expert Advice🤫
We think this is how you could land Frontline Community Housing & Estates Officer
✨Tip Number 1
Get to know the community! Spend some time in Dudley, chat with locals, and understand their needs. This will not only help you during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees of Dudley MBC on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 3
Prepare for situational questions! Think about scenarios you might face as a Community Housing Officer and how you'd handle them. Practising your responses will make you feel more confident during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and ready to embrace the digital side of housing management.
We think you need these skills to ace Frontline Community Housing & Estates Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in community housing and customer service. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Be Clear and Concise:When filling out your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, making it easy for us to see why you’re a great fit.
Show Your Passion:Let your enthusiasm for community housing shine through! We love candidates who are genuinely excited about making a difference in their communities. Share any personal experiences or motivations that drive you to apply for this role.
Follow the Guidelines:Don’t forget to follow the application guidelines closely, especially regarding anonymisation. We want to ensure a fair process, so make sure to remove your name and date of birth from any documents before uploading them. Apply through our website for the best chance!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Patch
Familiarise yourself with the Dudley Borough area you'll be managing. Understand the demographics, key issues, and community needs. This will show your commitment and help you answer questions about how you would engage with tenants and improve their living conditions.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Highlight situations where you resolved conflicts or improved tenant satisfaction, as this role is all about being responsive to community needs.
✨Demonstrate Team Collaboration
Since you'll be working closely with other teams and agencies, be ready to discuss how you've successfully collaborated in previous roles. Share specific instances where teamwork led to positive outcomes for tenants or projects.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in real-life situations. Think about challenges you might face in managing tenancies and how you would address them, ensuring you convey a proactive and solution-oriented mindset.
