At a Glance
- Tasks: Be the welcoming face of luxury, assisting guests and ensuring a smooth operation.
- Company: Join Cheval Collection, a respected luxury hospitality brand.
- Benefits: Competitive salary, annual leave, career coaching, and discounted stays.
- Other info: Variety in daily tasks and opportunities for personal growth.
- Why this job: Make memorable first and last impressions in a dynamic, supportive environment.
- Qualifications: Friendly, professional attitude with excellent customer service skills.
The predicted salary is between 30000 - 32450 £ per year.
Cheval Collection are currently recruiting a Front Office Porter to join our dedicated Front Office team and play a vital role in delivering warm, professional, and polished service at the heart of our residences. As a Front Office Porter, you will be one of the first and last people our guests meet, making you a vital ambassador for the Cheval brand. This is a highly visible, front line role where your professionalism, warmth, and attention to detail directly shape each guest's experience.
You will be at the heart of the residence's daily operations, creating a welcoming and reassuring environment from the moment guests arrive. Whether assisting with luggage, managing post and deliveries, or responding to general enquiries, you'll ensure every interaction is handled efficiently and courteously. Alongside delivering exceptional service, you will play an important role in maintaining the safety and presentation of the residence. By following security procedures and keeping the lobby and forecourt areas clean, tidy, and inviting, you will help uphold the high standards our guests expect.
Working closely with colleagues across departments, as well as chauffeurs, delivery personnel, and visitors, you'll contribute to a smooth running operation and a consistently positive guest journey. Your attention to detail and commitment to service excellence will help create memorable first and last impressions, encouraging guests to return and reinforcing the outstanding reputation of Cheval Gloucester Park. The role is closely supervised by the Front Office Manager or Assistant Front Office Manager, who will support you in prioritising and completing daily tasks effectively.
We are looking for someone who is approachable, reliable, and service driven, with a genuine passion for hospitality. If you take pride in delivering outstanding service and enjoy being at the heart of guest interaction, we'd love to hear from you.
Responsibilities:- Be one of the first and last people guests meet, making you a vital ambassador for the Cheval brand.
- Assist with luggage, manage post and deliveries, and respond to general enquiries; ensure interactions are handled efficiently and courteously.
- Maintain safety and presentation of the residence by following security procedures and keeping the lobby and forecourt areas clean, tidy, and inviting.
- Work with colleagues across departments, chauffeurs, delivery personnel, and visitors to support a smooth operation and positive guest journey.
- Contribute to memorable first and last impressions to encourage guest return and uphold the Cheval Gloucester Park reputation.
- Operate under the supervision of the Front Office Manager or Assistant Front Office Manager to prioritise and complete daily tasks.
- Good written and spoken English
- Take pride in what you do
- Friendly, professional and warm manner
- Ability to build excellent relationships with guests
- Flexible, positive attitude
- Excellent customer service skills
- Ability to carry out manual handling tasks
- Ability to work independently and as part of a small team
- Basic knowledge of London attractions and transport links
- Previous experience in a luxury service environment
- A competitive salary + Service Charge
- 22 days annual leave, excluding Bank Holidays (increases with every year of service up to year 5)
- Additional day off to celebrate birthday (or employment anniversary)
- Life Assurance
- Contribution to personal pension (after 3 months)
- Season Ticket Loan
- Learning and development opportunities
- Career coaching and progression
- Health and wellbeing support
- Discounted stays at Cheval for colleagues, friends and family
- Discounted stays at properties within the GHA portfolio
- An inclusive and supportive working environment
- And many more benefits!
Working with us means becoming part of a respected luxury hospitality brand where service excellence and attention to detail truly matter. You'll be supported by a professional, friendly team who take pride in working together and delivering memorable guest experiences every day. This is a role full of variety, where no two days are the same, and where your contribution is seen, valued, and makes a genuine difference to the experience of our guests and the success of the residence.
Helpful to know - Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. A basic disclosure (DBS Check) will be requested in the event of a position being offered.
Front Office Porter employer: Job Search Place Limited
Cheval Collection is an exceptional employer, offering a vibrant work culture where service excellence and attention to detail are paramount. As a Front Office Porter at Cheval Gloucester Park, you will be part of a dedicated team that values your contributions and provides ample opportunities for personal and professional growth, alongside competitive benefits such as career coaching, health support, and discounted stays. Join us in creating memorable experiences for our guests in a luxury hospitality environment that truly appreciates its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Porter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Job Search Place Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Job Search Place Limited
Don't be shy about reaching out to Job Search Place Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Porter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Job Search Place Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Job Search Place Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
