At a Glance
- Tasks: Supervise night operations, manage guest check-ins, and ensure exceptional service.
- Company: Join Hyatt Regency London Stratford, a vibrant hotel in a prime location.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounts, free meals, and more.
- Other info: Opportunities for continuous learning and career advancement across Hyatt worldwide.
- Why this job: Lead a dynamic team and enhance guest experiences in a bustling environment.
- Qualifications: Experience in hotel front office operations and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Hyatt Regency London Stratford and Hyatt House London Stratford are located in the vibrant Stratford area of East London within Westfield Stratford City, one of Europe's largest urban shopping and entertainment destinations.
Duties and Responsibilities
- Oversee the preparation, completion, and accuracy of all Night Audit processes and reports.
- Ensure the smooth operation of all Front Office functions throughout the overnight shift.
- Manage the check-in and check-out process for all hotel guests, ensuring efficiency and exceptional service.
- Provide attentive, guest-focused support throughout the night, ensuring all needs are met promptly and professionally.
- Train, guide, and support the Night Receptionist team to uphold service excellence and operational standards.
- Supervise and train Hosts, assist the Night Manager, and contribute to the smooth and efficient running of the hotel.
- Provide cover for the Night Manager as required by business needs.
About You
You have previous experience in hotel front office operations, ideally within the premium segment. Highly organised with strong multitasking abilities, you take a guest‑focused approach in everything you do. With proven leadership skills, you are able to motivate, guide, and support your team while maintaining professionalism, consistency, and attention to detail.
Benefits
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt for you, your family and friends from the day you start.
- Free meals on duty.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- Continuous learning and development opportunities to provide a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
Front Office Night Supervisor employer: Job Search Place Limited
Hyatt Regency London Stratford and Hyatt House London Stratford offer an exceptional work environment in the heart of East London's vibrant Stratford area, providing employees with unique benefits such as 12 complimentary nights at Hyatt Hotels worldwide and discounted stays for family and friends. With a strong focus on employee growth through continuous learning and development opportunities, as well as a supportive and guest-focused work culture, this is an ideal place for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Night Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience at Hyatt or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills in person! Attend job fairs or industry events where Hyatt might be present. Bring your best self, and don’t forget to ask questions about their night operations – it shows you’re genuinely interested.
✨Tip Number 3
Prepare for interviews by practising common questions related to front office operations. Think about scenarios where you’ve demonstrated leadership or handled guest complaints effectively – these stories will make you stand out!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and can tailor your approach to what we’re looking for in a Front Office Night Supervisor.
We think you need these skills to ace Front Office Night Supervisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in hotel front office operations. We want to see how your skills align with the role of Front Office Night Supervisor, so don’t be shy about showcasing your guest-focused approach and leadership abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for our team at Hyatt Regency London Stratford. Share specific examples of how you've managed teams or improved guest experiences in previous roles.
Showcase Your Multitasking Skills:In the hospitality industry, multitasking is key! When filling out your application, mention instances where you successfully juggled multiple responsibilities, especially during busy shifts. We love to see how you handle pressure!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our Hyatt family!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Night Audit Processes
Familiarise yourself with the night audit processes and reports that are crucial for this role. Be ready to discuss your previous experiences with these tasks, as well as how you ensure accuracy and efficiency in your work.
✨Showcase Your Guest-Focused Approach
Prepare examples of how you've provided exceptional service to guests in past roles. Highlight specific situations where you went above and beyond to meet guest needs, as this will demonstrate your commitment to a guest-focused approach.
✨Demonstrate Leadership Skills
Think of instances where you've successfully led a team or trained new staff. Be prepared to share how you motivate and support your colleagues while maintaining high operational standards, as this is key for the Night Supervisor position.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel's operations, team dynamics, and expectations for the Night Supervisor role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
