At a Glance
- Tasks: Be the welcoming face of a luxury hotel, ensuring guests have a memorable stay.
- Company: Join the award-winning Fife Arms Hotel in the stunning Cairngorms National Park.
- Benefits: Competitive salary, generous holiday, health benefits, and tailored career development.
- Other info: Enjoy discounts across various locations and high-quality staff accommodation.
- Why this job: Work in a world-class environment and grow your hospitality career.
- Qualifications: Experience in luxury settings, strong communication skills, and a passion for guest service.
The predicted salary is between 30000 - 40000 £ per year.
Join one of Scotland's most celebrated luxury hotels. The award-winning Fife Arms - a 5-star retreat in the heart of the Cairngorms National Park, holder of 2 Michelin Keys and winner of Employer of the Year at the Aberdeen City & Shire Thistle Awards is looking for a warm, polished and guest-focused Front Office Host / Receptionist to join our exceptional team.
About the Role
As a Front Office Host, you'll be the welcoming face of the Fife Arms, ensuring every guest enjoys a seamless and memorable stay. You'll be part of a creative, high-performing team that takes pride in exceptional service and genuine hospitality.
Responsibilities
- Delivering an outstanding guest journey from check-in to check-out
- Communicating clearly and professionally with guests and colleagues
- Bringing confidence, personality and warmth to every interaction
- Creating a homely, welcoming atmosphere throughout the hotel
- Identifying sales opportunities and making personalised recommendations to enhance each guest's stay
About You
We're looking for someone who is passionate about hospitality and eager to grow within a world-class environment.
Qualifications
- Experience in a similar role within a luxury or 5-star setting - having worked with LQA / Forbes standards is an advantage
- A positive attitude and strong willingness to learn
- Excellent communication, organisation, and emotional intelligence
- The ability to remain calm and composed during busy moments
- A genuine commitment to delivering exceptional guest experiences
What's in It for You
Working at the Fife Arms means becoming part of the Artfarm team, with opportunities to grow your career in remarkable places around the world.
You’ll Enjoy:
- The chance to live and work in one of the Sunday Times' Best Places to Live
- Competitive salary plus excellent TRONC and service charge, currently estimated at £3,500 per annum
- High quality staff accommodation for those relocating to Scotland
- 30 days' holiday
- A complimentary annual guest experience for you and a guest
- Enhanced pension scheme
- Discounted memberships for gym and golf - including access to Scotland's only PT pod
- Generous Artfarm wide discounts across Somerset, the Highlands, London, LA, New York, Washington DC, and Menorca
- Life assurance
- Health benefits including a health cash plan
- Employee Assistance Programme
- Tailored career development aligned with your personal goals
(Please note that we are unable to sponsor work visas for this role. Candidates must already have the right to work in the UK.)
Front Office Host / Receptionist employer: Job Search Place Limited
The Fife Arms Hotel offers an exceptional work environment where hospitality professionals can thrive in a luxury setting surrounded by the stunning Cairngorms National Park. With a commitment to employee growth, competitive salaries, and unique benefits such as high-quality staff accommodation and generous discounts across various locations, joining our award-winning team means being part of a culture that values genuine service and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Host / Receptionist
✨Tip Number 1
Get to know the Fife Arms and its unique vibe! Research the hotel’s history, values, and what makes it stand out. This way, when you walk in for an interview, you can show off your knowledge and passion for the place.
✨Tip Number 2
Practice your communication skills! As a Front Office Host, you'll need to be warm and engaging. Try role-playing with a friend or family member to get comfortable with common guest interactions and questions.
✨Tip Number 3
Show off your personality! When you meet the team, let your genuine self shine through. The Fife Arms is all about creating a welcoming atmosphere, so don’t be afraid to bring your own warmth and charm to the table.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Front Office Host / Receptionist
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the warm and welcoming side of you that fits perfectly with our guest-focused vibe at the Fife Arms.
Tailor Your Experience:Make sure to highlight any relevant experience in luxury or 5-star settings. We love seeing how your past roles have prepared you for delivering exceptional guest experiences, so don’t hold back!
Be Clear and Professional:Communication is key in this role, so ensure your application is clear and professional. Use proper grammar and structure to reflect the high standards we uphold at the Fife Arms.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Hotel Inside Out
Before your interview, take some time to research The Fife Arms Hotel. Familiarise yourself with its history, values, and unique offerings. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Hospitality Skills
Prepare examples from your past experiences that highlight your ability to deliver exceptional guest service. Think of specific situations where you went above and beyond for a guest, as this will demonstrate your passion for hospitality and your fit for the role.
✨Practice Clear Communication
As a Front Office Host, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and skills.
✨Bring Your Personality
The Fife Arms is looking for someone warm and personable. During the interview, let your personality shine through! Be friendly, approachable, and don’t hesitate to share a bit about yourself to create a connection with the interviewer.
