At a Glance
- Tasks: Lead front office operations and ensure guests have an exceptional experience.
- Company: Join Hyatt Place London Heathrow, a modern hotel with a vibrant atmosphere.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounted stays, and free meals on duty.
- Other info: Opportunities for continuous learning and career advancement across Hyatt worldwide.
- Why this job: Be part of a dynamic team in a fast-paced, international environment.
- Qualifications: Experience in front office leadership and excellent communication skills required.
The predicted salary is between 30000 - 32450 £ per year.
About Hyatt Place London Heathrow Airport
Hyatt Place London Heathrow Airport offers a modern and convenient stay just minutes from Heathrow Airport, with excellent transport connections to central London. The hotel features 341 spacious guestrooms along with meeting and event spaces designed for business meetings, conferences and social celebrations. Guests also enjoy convenient dining and social spaces throughout the hotel. Dining options include The Gallery, serving breakfast and dinner with a range of familiar favourites and seasonal dishes, and Coffee to Cocktails, offering relaxed all day dining, drinks and cocktails. Colleagues work in a fast paced and international environment welcoming travellers from around the world.
Duties and responsibilities related to the Front Office Duty Manager role
- Oversee daily front office operations and ensure an exceptional guest experience.
- Supervise all Front Office operations during your shift, ensuring smooth and efficient service.
- Lead, support, and train team members including Supervisors, Hosts, and Guest Service Agents.
- Coordinate room allocations and arrivals based on guest preferences, status, and group needs.
- Monitor guest accounts, credit limits, and open folios for accuracy and compliance.
- Collaborate with other departments to ensure seamless service delivery.
- Take charge in emergency situations, ensuring guest and staff safety in line with Health & Safety protocols.
- Support team development through feedback, coaching, and regular performance check ins.
- Contribute to achieving departmental goals, including upselling, enrolments, and guest satisfaction KPIs.
- Support the Night Team with occasional overnight shift coverage during holidays, absences, or operational requirements.
About you
You're a confident and service driven professional with experience in Front Office leadership, ideally within a hotel environment. You have a strong working knowledge of front desk systems, excellent communication skills, and a calm, hands on approach to problem solving.
Benefits you will enjoy as a Front Office Duty Manager
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty in our colleague restaurant.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
Front Office Duty Manager employer: Job Search Place Limited
Hyatt Place London Heathrow Airport is an exceptional employer, offering a dynamic and inclusive work environment where team members thrive in a fast-paced, international setting. With generous benefits such as complimentary hotel stays, discounted dining, and continuous learning opportunities, employees are supported in their professional growth while enjoying a strong sense of community. The hotel's commitment to service excellence ensures that every colleague plays a vital role in creating memorable experiences for guests from around the world.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Job Search Place Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Job Search Place Limited
Don't be shy about reaching out to Job Search Place Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Job Search Place Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Job Search Place Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
