At a Glance
- Tasks: Assist drivers and manage documentation in a fast-paced front office environment.
- Company: Join a critical government-facing operation in Ashford, Kent.
- Benefits: Earn £16.36-18.12 per hour plus holiday pay with structured shifts.
- Other info: Enjoy a supportive team atmosphere with on-the-job training.
- Why this job: Be the face of operations and make a real difference every day.
- Qualifications: Strong communication skills and previous admin experience preferred.
The predicted salary is between 16.36 - 18.12 £ per hour.
Border Control Admin Customer Service
Location: On-site in Ashford, Kent
Shift Pattern: Various 7am-7pm, 7pm-7am and 11am-11pm
Pay Rate: £16.36-18.12 per hour + holiday pay
The Role
As a Front Office Administrative Officer, you will be the primary interface between drivers and the on‑site operational teams. You will manage face‑to‑face queries, ensure documentation is correct, and support the smooth flow of vehicles through the inspection and booking‑in process.
Key Responsibilities
- Greeting and assisting drivers at the front office
- Handling face‑to‑face queries relating to transport and border documentation
- Checking in drivers and managing bookings using the PINC system
- Locating missing or incorrect documentation by liaising with import agents and border control authorities in other countries
- Allocating inspection bays and updating systems accordingly
- Clearing data and systems post‑inspection
- Liaising with on‑site operations teams and wider stakeholders
- Maintaining accurate records in a fast‑moving operational environment
Skills & Experience Required
- Excellent communication and interpersonal skills
- Confidence dealing with drivers
- Previous administrative or front office experience (desirable)
- Strong IT literacy and ability to learn new systems quickly
- Ability to work calmly and professionally in a busy, regulated environment
- Flexibility to work a rotating 4 on / 4 off shift pattern
What We Offer
- Competitive hourly rate of £16.36-18.12 per hour + holiday pay
- Structured shift pattern offering regular time off
- Opportunity to work within a critical government‑facing operation
- Supportive team environment with on‑the‑job training
If you are highly organised, confident in dealing with the public, and thrive in a fast‑paced operational setting, we would welcome your application.
Front office Administrator employer: Job Search Place Limited
As a Front Office Administrative Officer in Ashford, Kent, you will join a supportive team within a critical government-facing operation that values your contributions. With a structured shift pattern allowing for regular time off and competitive pay, this role offers an excellent work-life balance and opportunities for on-the-job training to enhance your skills. The dynamic environment ensures that every day is engaging, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Front office Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front office Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
