At a Glance
- Tasks: Lead and motivate the team to create an unforgettable guest experience.
- Company: Join Stonegate Pub Company, a leader in hospitality with a vibrant culture.
- Benefits: Enjoy discounts with a Reward Card and corporate fitness centre perks.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Be a Guest Experience Champion and make every visit memorable.
- Qualifications: Must be 18 or over with leadership skills and a passion for hospitality.
The predicted salary is between 24000 - 30000 £ per year.
Stonegate Pub Company is seeking an experienced Front of House Team Leader for the Pen & Wig in Cardiff. You will lead and motivate the team to enhance the guest experience in a warm and welcoming environment, ensuring smooth operations.
As part of the role, you'll enjoy benefits like a Reward Card for discounts and corporate discounts at fitness centers. Candidates must be 18 or over to apply.
Front of House Team Leader — Guest Experience Champion employer: Job Search Place Limited
Stonegate Pub Company is an excellent employer, offering a vibrant work culture where team leaders can thrive in enhancing guest experiences at the Pen & Wig in Cardiff. With benefits such as a Reward Card for discounts and access to corporate fitness discounts, employees are supported both personally and professionally, fostering growth and development within a dynamic hospitality environment.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Leader — Guest Experience Champion
✨Tip Number 1
Get to know the company culture! Before your interview, check out Stonegate Pub Company's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Front of House Team Leader, you'll need to lead and motivate your team. Think of examples from your past experiences where you've successfully enhanced guest experiences or resolved conflicts.
✨Tip Number 3
Dress the part! First impressions matter, especially in a guest-facing role. Make sure you look smart and professional for your interview, reflecting the welcoming environment Stonegate aims to create.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Stonegate family right from the start!
We think you need these skills to ace Front of House Team Leader — Guest Experience Champion
Some tips for your application 🫡
Show Your Passion for Guest Experience:When writing your application, let us know why you’re passionate about enhancing the guest experience. Share any relevant experiences that highlight your ability to create a warm and welcoming environment.
Highlight Your Leadership Skills:As a Front of House Team Leader, we want to see your leadership style shine through. Include examples of how you've motivated and led a team in the past, and how you can bring that energy to our team at the Pen & Wig.
Tailor Your Application:Make sure to tailor your application specifically for this role. Use keywords from the job description to show that you understand what we’re looking for and how you fit into our vision.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Job Search Place Limited
✨Know the Venue Inside Out
Before your interview, make sure you research the Pen & Wig and understand its vibe, menu, and guest experience philosophy. This will help you demonstrate your passion for the role and show that you're genuinely interested in enhancing the guest experience.
✨Showcase Your Leadership Skills
As a Front of House Team Leader, you'll need to motivate and lead your team effectively. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. This will highlight your capability to manage and inspire others.
✨Emphasise Guest Experience
Stonegate Pub Company values a warm and welcoming environment. Think of specific instances where you've gone above and beyond to enhance a guest's experience. Share these stories during your interview to illustrate your commitment to exceptional service.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
