At a Glance
- Tasks: Deliver top-notch customer service and ensure safety for all visitors.
- Company: Join Apleona, a diverse and inclusive employer with a supportive team culture.
- Benefits: Earn £14.50 per hour, enjoy employee discounts, and access health & wellbeing resources.
- Other info: Full training provided, with opportunities for personal and professional growth.
- Why this job: Be the friendly face of our site and make a real difference every day.
- Qualifications: SIA licence required; strong communication and teamwork skills are essential.
The predicted salary is between 14.5 - 14.5 £ per hour.
Location - Preston, PR1 8AF
Hours - Monday - Friday, 8:00am - 17:00pm
Benefits:
- £14.50 per hour
- Overtime Rates
- Holiday Days
- Uniform provided
- Employee discounts via Perkbox
- Cycle to work scheme
- Access to a virtual GP and health & wellbeing app
Responsibilities:
We're currently looking to recruit a Front of House Officer to ensure exemplary standards of customer service, safety and security are provided to the client and visitors to the site at all times. As the public face of the site, we'll act with professionalism at all times; a can-do attitude is essential in this highly influential role.
In this role you will readily interact with all visitors/tenants within the building, delivering a first class service and continuously looking for opportunities to proactively be of assistance to visitors and staff on site. You will be responsible for carrying out regular patrols, ensuring that it is safe for all visitors and tenants. Supported by our safety procedures, you'll make sure that all incidents on site are managed properly and that detailed records are maintained to help keep us compliant. In this role you will maintain continuous monitoring of site radio systems and provide regular liaison with the management team on all aspects of service delivery.
In addition, this role will include the responsibility of carrying out minor PPMs to include fire alarm testing, and L8 temperature checks, you will also report any building and fabric faults, tracking progress through to completion.
Qualifications:
- SIA frontline guarding licence
- CCTV SIA licence (desirable)
- Previous experience managing multiple site visitors, particularly managing contractors
- Vigilance with attention to detail
- Excellent communication and customer service skills
- Previous experience of working as part of a team in a multi site FM environment
In return, we'll provide you with full training once you start and make sure that you have everything you need to do a great job and be part of the team.
Apleona is an equal opportunities employer, and we are committed to recruit a diverse and inclusive workforce. We base all our employment decisions on merit, job requirements and business needs.
Front of House Officer employer: Job Search Place Limited
Apleona is an exceptional employer located in Preston, offering a supportive work culture that prioritises employee wellbeing and professional growth. With competitive pay, comprehensive benefits including access to a virtual GP, and a commitment to diversity and inclusion, Apleona ensures that every Front of House Officer feels valued and empowered to deliver outstanding service while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
