At a Glance
- Tasks: Lead a dynamic team to ensure top-notch customer service in aviation logistics.
- Company: Join Menzies Aviation, a global leader in the aviation industry since 1833.
- Benefits: Competitive salary, inclusive culture, and opportunities for career growth.
- Other info: Diverse and inclusive workplace where everyone can thrive.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Supervisory experience in customer service and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Overview
People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time critical logistics services at 350 locations in more than 65 countries, across six continents. But at the heart of our business is our people.
Role Purpose
To actively be part of a dynamic team in the day to day running of the shift, including coordinating and allocating staff and resources to fulfil service standards for our customer airlines. To ensure our ground handling is delivered safely, on time and consistently in line with service level standards. You will be responsible for leading a team of Customer Service Agents and Customer Service Lead Agents.
What you will be doing
- Ensure consistent practices are in place for management of all aspects of the company handbook.
- Ensure all staff are fully updated and informed of all operational issues, company updates and station operational notices. Deliver daily team briefings.
- Ensure staff are fully trained in line with Airline operating procedures and comply with directives set by DFT and CAA.
- Ensure all passengers are kept updated and informed during any delay or disruption. Monitor content, timing, clarity and consistency of passenger announcements.
- Ensure all passengers are dealt with in an efficient and professional way.
Safety, Security, Wellbeing and Compliance
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
What we are looking for
- Must be able to demonstrate supervisory experience in a customer service role.
- Ground handling experience including detailed knowledge of Customer Services.
- Excellent people, communication and leadership skills. Ability to drive policies and procedures.
- Ability to communicate successfully at all levels, whilst leading and motivating your workforce.
- A track record of delivering against key performance targets excellent leadership and people skills.
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Front of House Duty Manager employer: Job Search Place Limited
At Menzies Aviation, we pride ourselves on our people-centric culture that has been thriving since 1833. As a Front of House Duty Manager, you will be part of a dynamic team dedicated to delivering exceptional service in the fast-paced aviation industry. We offer comprehensive training, opportunities for career advancement, and a commitment to safety and wellbeing, ensuring that every employee feels valued and empowered to reach their full potential.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Job Search Place Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Job Search Place Limited
Don't be shy about reaching out to Job Search Place Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Job Search Place Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Job Search Place Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
