At a Glance
- Tasks: Lead and evolve fraud operations while optimising processes for efficiency.
- Company: Join Klarna, a leading fintech company shaping the future of fraud prevention.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Collaborate with cross-functional teams and external vendors in a fast-paced setting.
- Why this job: Make a real impact in fraud operations and lead a talented team.
- Qualifications: 5+ years in fraud operations with strong leadership and process improvement skills.
The predicted salary is between 86312 - 98395 £ per year.
As Fraud Operations Lead, you sit at the intersection of operational execution and fraud intelligence, shaping how fraud operations evolve as Klarna scales. You are responsible for improving how teams, processes, and tools work together to deliver efficient, high-quality outcomes across consumer and partner fraud. This position combines leadership with hands-on expertise, ensuring strong ownership of operational quality while continuously advancing how work is performed.
What you will do:
- Own and evolve Klarna's fraud operations framework, leading a team of specialists while maintaining hands-on involvement to ensure strong process understanding and quality.
- Work closely with external vendors while retaining internal expertise, enabling the team to validate workflows, support during operational peaks, and continuously improve performance.
- Identify inefficiencies and optimize processes to increase consistency and effectiveness across operations.
- Act as the bridge between fraud operations and the broader fraud function—including prevention, detection, and investigation—ensuring operational insights inform strategy and that evolving priorities are translated into scalable processes.
Who you are:
- 5+ years of experience in fraud operations within fintech, payments, or a similar environment.
- Proven experience managing teams while contributing to hands-on operational work.
- Strong experience in process improvement, with the ability to identify inefficiencies and implement scalable solutions.
- Familiarity with fraud tooling, case management systems, and both manual and automated workflows.
- Data-driven mindset with experience defining KPIs and using insights to guide decisions.
- Ability to collaborate effectively with cross-functional stakeholders including Product, Tech, Risk, and Compliance.
- Experience working with external vendors, including performance monitoring and relationship management.
- Strong communication skills with the ability to engage stakeholders at different levels.
Nice to have:
- Certification such as Certified Fraud Examiner (CFE) or equivalent.
- Experience in outsourcing or vendor-managed operations environments.
- Exposure to fraud prevention, detection, or investigation functions.
- Experience influencing tooling or automation improvements.
- Background in scaling operations in a high-growth environment.
Fraud Operations Lead employer: Job Search Place Limited
Klarna is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of London, offering competitive salaries and comprehensive benefits. As a Fraud Operations Lead, you will not only lead a talented team but also have ample opportunities for professional growth and development, all while contributing to innovative solutions in the fintech space. With a focus on collaboration and continuous improvement, Klarna empowers its employees to make a meaningful impact in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Operations Lead
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Job Search Place Limited looking for candidates who are engaged and informed.
We think you need these skills to ace Fraud Operations Lead
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Job Search Place Limited. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Job Search Place Limited
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Job Search Place Limited’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
