FOOD & BEVERAGE TEAM LEADER

We are seeking an enthusiastic and experienced Food & Beverage Team Leader to join our dynamic team in the heart of London. As a key member of our hospitality team, you will play a crucial role in ensuring exceptional service delivery and team management in our food and beverage operations.

• Lead and motivate the food and beverage team to deliver consistent and memorable service to all our guests.
• Supervise daily operations of the restaurant, bar, and other food service areas.
• Train, develop, and mentor team members to enhance their skills and performance.
• Ensure compliance with health and safety regulations and maintain high standards of cleanliness.
• Manage stock levels, place orders, and control costs whilst maintaining quality.
• Handle guest queries and complaints promptly and professionally.
• Collaborate with the kitchen team to ensure smooth service delivery.
• Organise and oversee special events and promotions.
• Conduct regular team meetings to discuss performance, set goals, and address any concerns.
• Assist in creating staff schedules and managing payroll within the department.
• Contribute to the development of new service procedures and standards to enhance guest satisfaction.

A bit about you:

• Be Original - We want our team to be themselves and we celebrate and welcome diversity in all forms, and we give you the opportunities to discover your best self.
• Be a team player - We always have each other's backs and work together to offer the best possible guest experience. Whatever challenge we face - we're in it together.
• Loves to have fun at work - Working hard is a given but remembering to make it fun is key. Make it fun for you, your team, and our guests. We make memories - for our guests and each other.
• Makes Positive impacts - We do more to make a positive impact - from small things to brighten someone's day to giving back and supporting causes close to our hearts.
• Be Humble & Kind - We're grounded and approach things with an open mind and show kindness - both with guests and each other. The best idea wins, no matter where it comes from.

Qualifications:

• Proven experience in a similar food and beverage leadership role.
• Excellent communication and interpersonal skills.
• Strong leadership abilities with a talent for motivating and developing team members.
• Exceptional customer service orientation with a keen eye for detail.
• Ability to thrive in a fast-paced, dynamic environment.
• Proficiency in managing teams and delegating tasks effectively.
• Thorough knowledge of food and beverage operations, including health and safety regulations.
• Strong problem-solving skills and ability to make quick, sound decisions.
• Excellent organisational skills with the ability to multitask efficiently.
• Flexibility to work various shifts, including evenings and weekends.
• Fluency in English is essential.
• Relevant qualifications in hospitality management are desirable, but not mandatory.

Additional Information:

• Service Charge.
• Employee benefit card offering discounted rates at Accor worldwide.
• Free and delicious meal breaks on duty.
• Complimentary stays in UK and North Ireland.
• Friends & Family discounts.
• 30% food discounts in our restaurants.
• Pension Scheme.
• Staff Uniforms Provided.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

Diversity & Inclusion: Accor means welcoming each and every one and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.