At a Glance
- Tasks: Deliver exceptional food and beverage service while creating memorable guest experiences.
- Company: Dornoch Station, a vibrant hospitality haven in the stunning Highlands.
- Benefits: Competitive pay, free meals, uniform, and discounts on stays and dining.
- Other info: Full training provided; no experience necessary!
- Why this job: Join a fun, inclusive team and grow your skills in the hospitality industry.
- Qualifications: Positive attitude, great communication skills, and a passion for service.
The predicted salary is between 20000 - 25000 £ per year.
A wild, welcoming haven, Dornoch Station is a true testament to its surroundings, immersing you in the Highland's rugged beauty and golf legacy with every stay - it's a place where hospitality comes to life. We exist to create unforgettable experiences for every guest, every time. Whether it's a warm welcome, a perfectly crafted cocktail, or a seamless dining experience, we take pride in the moments we help create.
At the core of everything we do are our REACH People Values:
- Respect - We treat every guest and colleague with kindness and dignity.
- Excellence - We go the extra mile in pursuit of outstanding service.
- Accountability - We take ownership of our actions and follow through on our promises.
- Cooperation - We work together as one team to deliver the best experience.
- Honesty - We act with integrity and transparency at all times.
We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.
As a Food & Beverage Team Member, you'll be a vital part of creating memorable experiences for our guests - delivering hospitality with a smile, supporting your colleagues, and taking pride in every detail.
What You'll Do
You’ll play a key role in the day-to-day delivery of our food and beverage service, supporting breakfast, lunch and dinner operations. You will be responsible for:
- Providing the highest standards of service to guests, ensuring all needs and expectations are met.
- Preparing and setting up food and beverage areas for service.
- Keeping the restaurant and beverage areas clean and tidy at all times.
- Greeting guests, taking orders and serving food and beverages in your designated area.
- Offering menu recommendations and upselling products when appropriate.
- Processing payments for food and drinks accurately and efficiently.
- Being knowledgeable about hotel services and local attractions.
- Assisting with any reasonable guest requests and helping them enjoy their stay.
- Ensuring any guest concerns are resolved courteously and reporting issues to the Duty Manager.
What We're Looking For
We're looking for friendly, reliable team members who are passionate about great service and work well in a fast-paced hospitality environment. You’ll have:
- A positive attitude and excellent customer service skills.
- Great communication and teamwork abilities.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- A willingness to learn and a desire to grow within the hospitality industry.
- Previous experience in a similar role is helpful, but not essential - full training will be provided.
The Perks
We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:
- Share of service charge
- Free Uniform
- Meals whilst on duty
- Opportunities for training and career development including apprenticeships
- Discounts on hotel stays and dining for you and your loved ones.
- Exclusive shopping discounts via our benefits platform
- Celebratory team events and long-service recognition.
- A fun, inclusive, and supportive team environment.
Equal Opportunities
We are proud to be an equal opportunity employer. We embrace the diversity of our people and are committed to building a culture where everyone is treated fairly, respectfully, and without bias - in line with our REACH values.
Right to Work
All applicants must have the legal right to live and work in the UK. Documentation will be required at the interview stage in accordance with the Asylum and Immigration Act 1996.
Food and Beverage Team Member employer: Job Search Place Limited
Dornoch Station is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is empowered to deliver outstanding service in a stunning Highland setting. With a strong commitment to employee growth through training opportunities and a competitive benefits package, including meals on duty and discounts, we ensure our staff feel valued and supported. Join us in creating unforgettable experiences for our guests while enjoying a fun and cooperative team environment that celebrates diversity and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dornoch Station. Familiarise yourself with their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their hospitality journey.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different guest scenarios. Whether it’s a tricky order or a guest complaint, being prepared will help you shine during the interview and demonstrate your passion for great service.
✨Tip Number 3
Show off your teamwork spirit! During the interview, share examples of how you've worked well with others in the past. Highlighting your ability to cooperate and support your colleagues will resonate with Dornoch Station's focus on teamwork and collaboration.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Dornoch Station. Let’s make those unforgettable experiences happen together!
We think you need these skills to ace Food and Beverage Team Member
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for great service shine through! Share any experiences where you went the extra mile for a guest or helped create a memorable moment. We want to see that you truly care about making people happy.
Be Yourself:We’re all about authenticity here at StudySmarter. Don’t be afraid to let your personality come through in your application. Whether it’s a fun anecdote or a unique perspective on teamwork, we want to know the real you!
Highlight Teamwork Skills:Since cooperation is key in our environment, make sure to mention any past experiences where you worked as part of a team. Talk about how you supported your colleagues and contributed to a positive atmosphere – it’s what we value most!
Apply Through Our Website:Ready to take the plunge? Make sure to submit your application through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with us at Dornoch Station!
How to prepare for a job interview at Job Search Place Limited
✨Know the REACH Values
Before your interview, take some time to familiarise yourself with the REACH People Values: Respect, Excellence, Accountability, Cooperation, and Honesty. Think of examples from your past experiences that demonstrate how you embody these values, as they are at the heart of what the company stands for.
✨Showcase Your Customer Service Skills
As a Food and Beverage Team Member, excellent customer service is key. Prepare to discuss specific situations where you've gone above and beyond for a guest or resolved a difficult situation. This will show your potential employer that you understand the importance of creating memorable experiences.
✨Be Ready to Talk Teamwork
Teamwork is essential in a fast-paced hospitality environment. Think of times when you've successfully collaborated with others to achieve a common goal. Be prepared to share these stories during your interview to highlight your ability to work well with colleagues.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the company supports its staff. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
