Food and Beverage Supervisor NEW Posted yesterday Heythrop Park

Join our team at Heythrop Park, part of the Warner Hotels Group. This 311 bedroom hotel with two theatres, a spa, and three restaurants is set within 440 acres of parkland in the heart of the Cotswolds. We're looking for three Food and Beverage Supervisors to join our Bars and Brasserie teams, where you'll be delivering exceptional dining experiences, leading the team with energy, precision, and genuine care. The Food & Beverage Supervisor supports the guest experience, resolves issues promptly, and ensures safety, compliance, and operational efficiency throughout the shift. In this role, you'll provide leadership, coordination, and decision making when department heads are not present, playing a key role in upholding brand standards and supporting commercial performance. As Food & Beverage Supervisor, you'll ensure continuity, strong communication, and effective crisis management to deliver a seamless guest experience.

Responsibilities

• Operational Oversight
• Act as the "on shift" leader across the department.
• Monitor operational standards and efficiency in all areas.
• Coordinate with department managers to resolve issues promptly.
• Guest Service & Experience
• Serve as the main guest contact during the shift.
• Handle queries, complaints, VIPs, and special requests professionally.
• Maintain visibility in public areas to support engagement and satisfaction.
• Team Support & Leadership
• Provide onshift support and guidance to teams across all departments.
• Reallocate resources during busy periods to maintain service levels.
• Motivate teams and lead by example with a positive, collaborative approach.
• Communication & Reporting
• Conduct thorough shift handovers to ensure smooth continuity.
• Prepare shift reports on key events, feedback, and challenges.
• Communicate urgent matters to senior leadership promptly.
• Event & Function Support
• Liaise with organisers and internal teams to ensure requirements are met.
• Problem Solving & Crisis Management
• Take decisive action during emergencies or unexpected issues.
• Coordinate teams to minimise disruption and ensure guest safety.

Qualifications

• Previous leadership experience in food and beverage or hospitality operations.
• Knowledge of food safety and hygiene standards - Level 3 food safety certificate desirable.
• Excellent communication and problem solving abilities.
• Strong leadership skills with the ability to motivate and guide a team.

Inclusion Statement

Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us.