At a Glance
- Tasks: Support customers, manage health and safety, and keep the environment clean.
- Company: Join Home Group, one of the UK's largest housing providers.
- Benefits: Earn £13.45 per hour, enjoy holiday pay, and access discounts.
- Other info: Weekly pay, career growth opportunities, and a vibrant team culture.
- Why this job: Flexible hours to fit your schedule while making a real difference.
- Qualifications: Experience in supporting others and confidence to work independently.
Pay £13.45 per hour, plus great benefits.
Casual / Flexible Work, hours to suit you.
Home, a place where you belong. Have you been looking to earn some extra cash while keeping to your current commitments? Now you can! What's more, you'll be making a difference!
This is an exciting time to join Home Group - one of the UK's largest housing providers and be part of our brilliant flexible bank. You'll be supporting our amazing customers while picking and choosing the shifts you want to work.
What you’ll do:
- Be the first line of support for our customers when our wider team or their own support network isn't around to help.
- Manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure.
- Think on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services.
- Help ensure that everything is clean and tidy.
This role gives you the chance to grow your career while making a difference where it matters most. You'll take on new challenges, build your expertise and help create positive change. Be part of one of the UK's Great Places to Work!
You have:
- Flexibility to work at short notice, as you'll be the one picking your next shift.
- Confidence to work in different services, locations or teams and get on with colleagues.
- Passion and experience in supporting others, ideally in a supported housing setting.
- Experience of caring for others - professionally or personally.
- Waking nights shifts available 7x nights a week, starting at 6pm.
- Day shifts available at weekends, 11-hour shifts.
- An Enhanced with barring list (we pay).
- A vehicle insured for business use (and a license!), we’ll pay for any business mileage.
What's in it for you?
- We’re a living wage employer. That means you’re paid a fair hourly rate for every hour that you work.
- You’ll also receive holiday pay.
- This is a job with weekly pay, and you’ll be paid 1 week in arrears from when you worked.
- After you have been paid for your first shift, you’ll get access to our brilliant shopping discount scheme with over 800 high street discounts on groceries, holidays, and days out.
- You’ll get access to our excellent learning portal to develop your skills further.
- If you want to stick around, you’re able to apply for all Home Group Job Opportunities (even the internal only ones!).
Flexible Bank Housing Concierge employer: Job Search Place Limited
Home Group is an exceptional employer, offering flexible working hours that allow you to balance your commitments while making a meaningful impact in the community. With competitive pay, a living wage guarantee, and access to over 800 high street discounts, employees enjoy a supportive work culture that prioritises personal growth and development. Join us to be part of a team that values your contributions and provides opportunities for career advancement in one of the UK's Great Places to Work.
StudySmarter Expert Advice🤫
We think this is how you could land Flexible Bank Housing Concierge
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Job Search Place Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Job Search Place Limited and let us see your personality shine through!
We think you need these skills to ace Flexible Bank Housing Concierge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Job Search Place Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Job Search Place Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Job Search Place Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Job Search Place Limited will surely appreciate.
