At a Glance
- Tasks: Provide top-notch customer service and manage vehicle movements efficiently.
- Company: Join Thermo King UK, a leader in sustainable transport solutions.
- Benefits: Competitive pay, comprehensive benefits, and a supportive work environment.
- Other info: Enjoy a unique shift pattern with great work-life balance.
- Why this job: Be part of a team that values sustainability and customer satisfaction.
- Qualifications: Strong communication skills and a knack for problem-solving required.
The predicted salary is between 30000 - 40000 £ per year.
Fleet Service Advisor position located On-Site in Bolton, Lancashire. Full-time role (5 days per week). Thermo King UK is hiring to join the team in Bolton. Thermo King, a brand of Trane Technologies, has been a leader in transport temperature control since 1938 and provides systems for trailers, trucks, and containers. The company focuses on sustainability and safe transport of sensitive goods.
What you will do
- Answer all inbound calls to the Customer Service Centre within KPI targets.
- Prioritize workflow to maximize time efficiency and meet productivity and quality targets.
- Deliver exceptional customer service by achieving on-time delivery, product excellence, and adherence to customer requirements.
- Build close working relationships with suppliers and internal teams to promote cooperation and optimize work allocation.
- Ensure all customer KPIs and SLAs are met when dealing with requests.
- Support the management team with tasks/requests as required by the demands of the Service Centre.
- Ensure all warranty items are issued to correct suppliers within reasonable timescales.
- Make accurate frontline decisions in a timely manner, ensuring correct placement of vehicles while maintaining cost controls.
- Coordinate movements of broken-down vehicles and replacement vehicles (spares) within KPI and SLA timeframes.
- Chase suppliers on the timely completion of jobs and keep VOR within KPI.
- Update notes in the system to reflect the status of jobs and log calls from customers.
- Keep customers informed of repair status and respond to queries in a timely manner.
What you will bring
- Ability to demonstrate experience in delivering high levels of customer satisfaction.
- Excellent communication skills, both verbal and written.
- Excellent computer literacy; working knowledge of Kerridge or R2C is preferable.
- Ability to work as part of a team and independently.
- Attention to detail, flexibility, and motivation.
- Professional presentation and strong work ethic.
- Proactive problem solving for internal and external customer queries.
- Availability for shift pattern: 4 days on, 4 days off with time 12:00 PM – 12:00 AM.
Job Details
- Job Types: Full-time, Permanent.
- Work Location: Bolton office: BL6 4SA / onsite.
Benefits and Equal Opportunity
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Fleet Service Advisor employer: Job Search Place Limited
Thermo King UK is an exceptional employer, offering a dynamic work environment in Bolton where sustainability and innovation are at the forefront of our operations. We prioritise employee growth through comprehensive training and development opportunities, while fostering a collaborative culture that values teamwork and exceptional customer service. With competitive compensation and a commitment to diversity and inclusion, we ensure that every team member feels valued and empowered to contribute to our mission of safe transport of sensitive goods.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Service Advisor
✨Tip Number 1
Get to know the company! Research Thermo King and their values, especially their focus on sustainability. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be proactive during interviews! Think of examples from your past experiences where you've solved problems or improved customer satisfaction. This will demonstrate your ability to handle the demands of the Fleet Service Advisor role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Thermo King. Don’t miss out on this opportunity!
We think you need these skills to ace Fleet Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fleet Service Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our values at Thermo King. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Use clear language and check for any typos or errors. We appreciate attention to detail, so let’s see it in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Thermo King!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, make sure you understand Thermo King's role in transport temperature control. Familiarise yourself with their products and services, especially how they relate to customer service. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about specific situations where you resolved issues or improved customer satisfaction. This will demonstrate your ability to meet the high standards expected in this role.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Practice articulating how you would handle common scenarios, like dealing with a broken-down vehicle or managing customer queries. Highlight your proactive approach and ability to make quick decisions.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, how success is measured in the role, or what challenges the service centre is currently facing. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
