At a Glance
- Tasks: Engage with the community and deliver top-notch gym services and classes.
- Company: Join a vibrant fitness organisation dedicated to community well-being.
- Benefits: Flexible hours, training opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal growth and career advancement.
- Why this job: Make a positive impact on people's health while developing your skills.
- Qualifications: Customer service experience and a Level 2 Fitness Instructor qualification required.
The predicted salary is between 20000 - 25000 £ per year.
Role Statement: To meet stakeholders' expectations by providing an outstanding range of gym and class services, along with providing key studio programmes to the community.
Key Accountabilities
- Community Engagement: Work with Coin Street and lead community engagement programmes. Coordinate community‑based classes and design grant‑funded programmes.
- Member Service: Provide a welcoming environment for all members and guests. Handle enquiries, technique correction, spotting support, and complaints. Deliver gym‑floor classes and cover on short notice.
- Collect & Report User Feedback: Collate comments, complete questionnaires, and use data to evolve classes and studio timetable.
- Cleanliness & Safety: Complete daily health & maintenance checks. Maintain high cleanliness standards: clean equipment, pick up rubbish, replenish stocks, return equipment. Remove dangerous materials, observe & record areas needing attention.
- Health & Safety Procedures: Report incidents to Duty Manager, follow building evacuation procedures, report concerns.
- Induction & Personal Programmes: Conduct inductions, consider individual needs, provide suitable programme, monitor progress.
- Positive Working Environment: Cover staff in emergencies, perform tasks as needed, attend meetings, undertake training.
These accountabilities are not an exhaustive list. You must undertake any other reasonable duties set by your Manager.
Performance Indicators
- Mystery shop feedback
- Achievement of positive customer feedback (member survey & informal)
- Positive feedback from community classes
- Achievement of all users targets
- Maintenance of accurate records
- Cleanliness levels
- Prospecting data
Person Specification
Skills:
- Essential: Excellent customer service skills, open to new ideas and self‑development, ability to handle customer complaints with tact, good communication skills (written & oral), good organisational skills, ability to work under pressure.
- Desirable: Knowledge of computerised member management system (ideally Legend), good Word & Excel skills and general computer skills, awareness of health and safety.
Qualifications and Experience
- Essential: Experience in Customer Services, Level 2 Fitness Instructor Qualification, ability to comply with JHT DBS policy.
- Desirable: Level 3 personal Trainer qualification, experience in Health and Fitness Industry, experience in teaching group classes, group exercises qualifications (e.g., Les Mills, indoor cycling), additional specialist fitness qualifications (e.g., pre/post natal), current 1st Aid Training.
Fitness and Active Communities Role employer: Job Search Place Limited
Join our dynamic team in the heart of the community, where we prioritise a positive working environment and exceptional member service. We offer comprehensive training and development opportunities, ensuring you can grow your skills while making a meaningful impact through engaging fitness programmes. With a strong focus on cleanliness and safety, you'll be part of a supportive culture that values your contributions and encourages innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Fitness and Active Communities Role
✨Tip Number 1
Get to know the community! Before your interview, spend some time researching Coin Street and their community engagement programmes. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or provide support. Role-playing these situations with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Show off your organisational skills! Be prepared to discuss how you manage your time and tasks, especially when working under pressure. Maybe even bring examples of how you've successfully juggled multiple responsibilities in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Fitness and Active Communities Role
Some tips for your application 🫡
Show Your Passion for Fitness:When writing your application, let your enthusiasm for fitness and community engagement shine through. We want to see how you connect with the role and why you're excited about making a difference in people's lives.
Tailor Your Experience:Make sure to highlight your relevant experience in customer service and fitness. We love seeing how your background aligns with our key accountabilities, so don’t hold back on sharing specific examples that showcase your skills.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so use simple language and avoid jargon. This will help us understand your qualifications and fit for the role without any confusion.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Community
Before the interview, research the local community and its fitness needs. Be ready to discuss how you can engage with stakeholders and design programmes that cater to their interests. Showing that you understand the community will impress your interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you handled complaints or created a welcoming environment. This role is all about member service, so demonstrating your skills here is crucial.
✨Be Ready for Practical Scenarios
Expect to be asked about how you'd handle specific situations, like conducting inductions or managing gym-floor classes on short notice. Practise your responses to these scenarios to show that you're adaptable and ready to step in when needed.
✨Highlight Your Health & Safety Knowledge
Familiarise yourself with health and safety procedures relevant to fitness environments. Be prepared to discuss how you would maintain cleanliness and safety standards, as this is a key part of the role. Showing that you prioritise safety will set you apart.
