At a Glance
- Tasks: Lead a team to create an unforgettable festival experience in Edinburgh.
- Company: Join a vibrant team dedicated to celebrating Edinburgh's culture.
- Benefits: Earn £18.34 per hour with full-time hours during the festival season.
- Other info: Enjoy a dynamic role with opportunities for personal growth and community impact.
- Why this job: Be at the heart of the festival, engaging with diverse people and making memories.
- Qualifications: Experience in customer service leadership and strong communication skills required.
The predicted salary is between 18.34 - 18.34 £ per hour.
Festival City Ambassador Team Leader
Location
Edinburgh City Centre
Rate of Pay
£18.34 per hour
Hours of Work
Full-time, including evenings and weekends as required during the festival season
Duration
3 months
Start Date
ASAP
Responsibilities
- Lead, motivate and support a team of Festival City Ambassadors, delivering daily briefings and ensuring excellent customer service.
- Welcome and engage with residents, businesses, visitors, artists and performers, creating a friendly and inclusive festival experience.
- Provide information on festivals, venues, transport, attractions and public facilities.
- Patrol the city centre, identifying and reporting issues through the appropriate channels.
- Handle complex enquiries, complaints and incidents escalated by the Ambassador team.
- Record interactions, incidents and visitor feedback, producing reports for senior officers where required.
- Work closely with Council teams, Police Scotland and other key stakeholders to ensure a coordinated approach throughout the festival season.
- Promote the city's values of respect, flexibility and integrity in all interactions.
- Ensure all working practices comply with Council policies, health and safety procedures, risk assessments and GDPR requirements.
- Support promotional and social media activities where appropriate.
Qualifications
- Previous experience leading a customer-facing team.
- Excellent communication and interpersonal skills.
- A confident, approachable and professional manner.
- Good IT skills, including Microsoft Office, Outlook and web-based systems.
- Strong knowledge of Edinburgh and enthusiasm for its festivals and culture.
- The ability to remain calm under pressure and confidently resolve complaints.
- A proactive, organised and adaptable approach to work.
- An understanding of GDPR and handling confidential information.
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We think you need these skills to ace Festival City Ambassador Team Leader
Team Leadership
Customer Service
Communication Skills
Interpersonal Skills
Problem-Solving Skills
Report Writing
Stakeholder Engagement
