At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service.
- Company: Join William Hill, a trusted name in the betting industry.
- Benefits: Competitive pay, holiday entitlement, and perks at high street shops.
- Other info: Flexible shifts with opportunities for career growth and development.
- Why this job: Be part of a dynamic team and make customers smile every day.
- Qualifications: Must be 18+, with a passion for customer service and strong interpersonal skills.
The predicted salary is between 12 - 12 £ per hour.
Location: 43, Croydon Road, Caterham, England, CR3 6PB
Contract type: Part-time
Hours: 18 per week
Salary: £12.75
Responsibilities:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working patterns: Our shops have a variety of opening times between 8am–10pm, Monday to Sunday. Shifts are devised on a rota basis and are subject to change; they will include evening and weekend working.
What’s in it for you:
- We offer a range of competitive benefits including development opportunities
- London Location Allowance: for roles within the M25, an additional 50p per hour on top of base salary
- Annual pay review and bonus scheme
- Holiday entitlement: 28 days per year (pro rata)
- Paid birthday day off in addition to 28 days
- Pension contributions matched up to 4%
- Perks and discounts in high street shops, cinemas and holidays
- Training and development with opportunities for career growth
What you need to be successful:
- Age 18+ (it's a legal requirement)
- Passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next: After you apply, our Talent Acquisition team will review your application. If successful, you will receive an email with a link to complete an online assessment via HireVue. Successful candidates will then be invited for an interview.
About the employer: William Hill is part of evoke. With over 1,300 shops across the UK, the Retail team sits at the heart of the high-street experience. evoke brings together brands William Hill, 888 and Mr Green. The company emphasizes trust, belonging, and internal promotion.
Customer Service Representative in Felbridge employer: Job Search Place Limited
William Hill, part of evoke, is an exceptional employer located in Caterham, offering a vibrant work culture that prioritises trust and belonging. With competitive benefits such as a London Location Allowance, annual pay reviews, and extensive training opportunities, employees are encouraged to grow within the company while enjoying a supportive environment that champions excellent customer service and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Felbridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on William Hill and evoke. Understanding their values and what they stand for will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Try out some common customer service scenarios with a friend or in front of the mirror. This will help you feel more confident when discussing how you’d handle customer queries.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your passion for customer service shine through. Share personal stories that highlight your interpersonal skills and empathy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Service Representative in Felbridge
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention specific skills that match the job description, like your ability to engage with customers and provide excellent service.
Keep It Clear and Concise:We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for the role. Avoid jargon and focus on what matters!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes great service and be ready to share examples of how you've delivered it in the past. This will show your passion for helping customers, which is crucial for this role.
✨Demonstrate Your Interpersonal Skills
Since this job involves engaging with customers from all walks of life, think of specific instances where you've successfully built relationships or resolved conflicts. Be prepared to discuss these experiences during the interview to highlight your empathy and communication skills.
✨Familiarise Yourself with the Company
Research William Hill and evoke to understand their values and culture. Knowing about their commitment to safer gambling and customer service excellence will help you align your answers with what they’re looking for, making you a more attractive candidate.
✨Prepare for Shift Flexibility Questions
Given the varied opening times, be ready to discuss your availability and willingness to work evenings and weekends. Showing that you're flexible and can adapt to changing schedules will demonstrate your commitment to the role and the team.
