At a Glance
- Tasks: Deliver exceptional service to clients and support flight crews in a dynamic environment.
- Company: Join Flexjet, a leader in luxury aviation with a focus on customer experience.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in a vibrant team.
- Other info: Fast-paced role with a chance to shine during special events and client interactions.
- Why this job: Be the face of Flexjet and create memorable experiences for our valued clientele.
- Qualifications: Customer service experience, strong communication skills, and a knack for problem-solving.
The predicted salary is between 25000 - 30000 £ per year.
Flexjet is currently seeking qualified candidates to join our team as an Owner Experience Representatives. This position represents Flexjet in a positive and professional manner while serving as the primary contact for clientele and creating a positive environment to exceed customer expectations. Primary role will be assisting flight crews and clientele in the fulfillment of their requirements. Under direct supervision, the Owner Experience Representative performs assigned tasks related to providing services for company operated aircraft.
DUTIES & RESPONSIBILITIES
- Provide world class service during every interaction with our clientele to develop and maintain long term relationships.
- Greet clientele and crew members in a friendly, professional manner and maintain appropriate continuous assistance as necessary to ensure good customer relations.
- Check in and register clientele, determine their specific needs and ensure proper follow up.
- Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate.
- Ensure a pleasant and clean work environment and guest waiting areas.
- Periodically inspect and organize facilities and replenish amenities and beverages.
- Contribute and participate in any customer appreciation and promotional events, such as birthdays or anniversaries.
- Dispatch responsibilities - such as coordinating services between crew members and line service personnel.
- Transport crews and passengers to local hotels and/or airport terminal as needed.
- Initiating emergency response procedures when required.
- Other duties as assigned.
EDUCATION & EXPERIENCE
- High school graduation.
- Previous experience in a customer service environment; high end customer service industry or hospitality experience preferred.
- Ability to comprehend and perform basic math calculations with minimal errors.
- Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook).
- Knowledge of use and operation of standard office equipment.
REQUIRED SKILLS & QUALIFICATIONS
- Strong working knowledge of customer service principles and the Flexjet service philosophy.
- Excellent interpersonal, verbal, and written skills are necessary to perform job at the expected level.
- Must have a strong attention to detail, organizational skills, and the ability to prioritize multiple tasks.
- Successful candidate must be able to respond calmly and handle many customer demands in a fast paced environment.
- Ability to work in a team atmosphere to anticipate clientele or crew member needs or to resolve problems quickly.
- Candidate should work well in a fast paced environment and be flexible to the changing needs of the business.
SCHEDULE
Ability and willingness to work nights, weekends, holidays, and overtime as required.
Owner Experience Representative in Farnborough employer: Job Search Place Limited
Flexjet is an exceptional employer that prioritises a positive work culture and employee growth, making it an ideal place for those passionate about delivering world-class customer service. Located in a dynamic environment, our Owner Experience Representatives enjoy unique benefits such as participation in customer appreciation events and the opportunity to work closely with a dedicated team, ensuring every interaction exceeds client expectations. We foster a supportive atmosphere where employees can thrive and develop their skills while contributing to a prestigious brand in the aviation industry.
StudySmarter Expert Advice🤫
We think this is how you could land Owner Experience Representative in Farnborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Owner Experience Representative in Farnborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
