At a Glance
- Tasks: Deliver exceptional customer service and support store operations with a smile.
- Company: Join the Tapi family, a leader in the flooring industry.
- Benefits: Enjoy a 25% discount, perks platform, and a day off for your birthday.
- Other info: Receive on-the-job training and grow within a supportive environment.
- Why this job: Be part of a team that values customer experience and teamwork.
- Qualifications: Organised, efficient, and passionate about creating great customer experiences.
The predicted salary is between 22000 - 26000 £ per year.
We have an exciting opportunity for someone who is passionate about people and customer service! We're looking for that extra special individual who oozes our ONETAPI Leadership behaviours and is energized about creating a great customer experience! Tapi are offering an enthusiastic, driven individual the opportunity to join the Tapi family. Our teams hold a wealth of industry knowledge where you will learn and develop from the best in the flooring business. If you are looking to take the next step and join a revolution, look no further, and apply today.
Responsibilities
- Controlling all administrative activities across the store.
- Work together with your store team to "wow" our customers at every turn.
- Support Store colleagues to meet and greet customers as they enter the store.
- Provide top notch customer service, helping customers with their order completions, as well as post sales questions and (very rarely!) escalating the odd complaint.
- Keeping orders on track, regularly liaising with suppliers, fitters, and estimators.
- Oversee the diaries of our Home Consultants, Estimators and Fitting partners.
- Maintain control of company cash and daily banking.
- Liaising with customers to keep them updated on their order (with a bit of Tapi charm thrown in!).
- Undertake stock takes and audits on a weekly basis.
- Always be on the lookout for new ways to improve our store, our service, and better serve our customers.
Benefits
- 25% colleague discount
- Salary sacrifice pension
- Perks platform (cheap cinema tickets, cashback and discounts on well known brands)
- Employee Assistance Programme
- A day off for your birthday
- Cycle to work scheme
Qualifications
- You're super organised and love being at the core of business operations (in this case, our fantastic Tapi store operation!).
- You're naturally efficient, confident and conscientious, always ensuring things run smoothly.
- You're passionate about what you do and go the extra mile to make the customer experience that bit better.
- You're a speedy thinker who's nice to their core. A presentable, switched on, and honest person, who brings a little joy to every interaction.
- You sweat the small stuff and have a "no customer left behind" attitude (we have a 5 Trust Pilot rating to maintain)!
- "Teamwork makes the dream work" is your mantra as you understand that working together equates to the best results for our customers and for Tapi.
- With strong communication skills, you can build long lasting relationships with your customers, making them always wanting to come back for more.
- You're tech savvy and have great attention to detail, ensuring customer orders are processed accurately, thoroughly and efficiently.
- We're super supportive - on the job training is provided.
Customer Champion in Farnborough employer: Job Search Place Limited
At Tapi, we pride ourselves on being an exceptional employer that values passion and dedication to customer service. Our vibrant work culture fosters teamwork and personal growth, providing employees with extensive training and development opportunities in the flooring industry. With benefits like a generous colleague discount, a salary sacrifice pension scheme, and a supportive environment, joining the Tapi family means being part of a revolution in customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Champion in Farnborough
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Tapi's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of the family.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a tricky complaint or a customer needing extra help. Being prepared will make you shine during the interview.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've worked with others to create amazing customer experiences. Remember, 'teamwork makes the dream work' is key at Tapi!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Tapi family right from the start!
We think you need these skills to ace Customer Champion in Farnborough
Some tips for your application 🫡
Show Your Passion for People:When writing your application, let your enthusiasm for customer service shine through! We want to see how you connect with people and create memorable experiences. Share a story or two that highlights your passion for helping others.
Be Organised and Detail-Oriented:Since the role involves a lot of administrative tasks, make sure to showcase your organisational skills in your application. We love candidates who can keep things running smoothly, so mention any relevant experience that demonstrates your attention to detail.
Teamwork is Key:We believe that 'teamwork makes the dream work', so highlight your ability to collaborate with others. Talk about times when you've worked as part of a team to achieve a common goal, especially in customer service settings.
Apply Through Our Website:Ready to take the plunge? Make sure to apply through our website! It’s the best way for us to receive your application and get to know you better. We can't wait to see what you bring to the Tapi family!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Service Stuff
Brush up on your customer service skills and be ready to share examples of how you've gone the extra mile for customers in the past. Think about specific situations where you turned a negative experience into a positive one, as this will show your passion for creating great customer experiences.
✨Show Off Your Organisational Skills
Since the role involves a lot of administrative tasks, be prepared to discuss how you stay organised. Bring up any tools or methods you use to keep track of tasks and ensure everything runs smoothly. This will demonstrate that you're the efficient, conscientious person they’re looking for.
✨Emphasise Teamwork
Tapi values teamwork, so come ready to talk about how you’ve collaborated with others in previous roles. Share stories that highlight your ability to work well with colleagues to achieve common goals, and how you believe teamwork contributes to an exceptional customer experience.
✨Bring the Tapi Charm
Make sure to showcase your personality during the interview! They’re looking for someone who can bring joy to every interaction. Be friendly, approachable, and enthusiastic about the opportunity. A little charm goes a long way in making a memorable impression!
