At a Glance
- Tasks: Support patients by guiding them to the right healthcare professionals and manage reception duties.
- Company: Join a rapidly growing GP-led organisation focused on improving patient care.
- Benefits: Enjoy 27 days annual leave, NHS pension, and enhanced family leave.
- Other info: Be part of a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real difference in patient care while working in a supportive environment.
- Qualifications: Experience in primary care and excellent communication skills are essential.
The predicted salary is between 25000 - 25000 £ per year.
Job type: Permanent
Working hours: Part time 25 hours per week
- Tuesday - 08:30 - 13:30
- Wednesday - 08:30 - 18:30 (To include a 1 hour unpaid Lunch break)
- Thursday - 13:00 - 18:30
- Friday - 08:30 - 14:00
Salary: £12.21 per hour
Location: Giffard Drive Surgery in Farnborough
About Us: We are a rapidly growing GP-led organisation with a mission to ensure that all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system. We appreciate that our whole primary care system is struggling, which is causing a negative effect on patient care and staff happiness. We believe that we can turn this around by reimagining how primary care is delivered from the ground up by placing a focus on data insights, technology and clinical innovation. Ultimately, we want to improve patient access, patient experience and health outcomes to significantly increase the quality of care for our patients. However, we can only build the best primary care service there is if our colleagues are happy, empowered and supported within an excellent working environment. If you believe that there are ways to drastically improve the way primary care is delivered for both patients and staff alike and you want to be a part of this; then we would love to meet you and tell you more about our plans.
Job role overview: To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practice's multidisciplinary team. The Care Navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.
Duties include but are not limited to:
- Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition
- Answer incoming phone calls, transferring calls or dealing with the callers' requests appropriately
- Process patient requests for appointments
- Process repeat prescription requests
- Initiate contact with and respond to requests from patients, team members and external agencies
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patients' healthcare records as necessary
- Direct requests for information, e.g., SAR, insurance/solicitors' letters and DVLA forms, to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and noticeboards
- Support all clinical staff with general tasks as requested
- Undertake all mandatory training and induction programmes
- Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
- Contribute to public health campaigns (e.g., flu clinics) through advice or direct care
Skills and experience:
- Essential:
- Experience working in a primary care setting
- Excellent communication skills
- Clear & polite telephone manner
- Problem-solver with the ability to process information accurately and effectively, interpreting data as required
- Sensitive and empathetic in distressing situations
- Desirable:
- Experience working as a care navigator
- Experience using EMIS
- Healthcare qualification (level 2) or working towards gaining equivalent level
Benefits:
- 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)
- NHS Pension Scheme
- Enhanced family leave
- Enhanced sick pay
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such will be necessary for a submission for the Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator/ Receptionist in Farnborough employer: Job Search Place Limited
At Giffard Drive Surgery, we pride ourselves on being a supportive and innovative employer dedicated to enhancing primary care delivery. Our team enjoys a collaborative work culture that prioritises employee well-being, offering generous benefits such as 27 days of annual leave and an NHS Pension Scheme. Join us in our mission to improve patient care while advancing your career in a dynamic environment that values your contributions and fosters professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator/ Receptionist in Farnborough
✨Tip Number 1
Get to know the company! Research Giffard Drive Surgery and understand their mission. When you show up for an interview, drop in some insights about their focus on patient care and how you can contribute to that.
✨Tip Number 2
Practice your communication skills! As a Care Navigator/Receptionist, you'll need to be clear and polite on the phone. Try role-playing with a friend to nail down your responses to common questions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully handled tricky situations. This will demonstrate your ability to manage patient queries effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of our team at StudySmarter and contributing to improving primary care.
We think you need these skills to ace Care Navigator/ Receptionist in Farnborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Care Navigator/Receptionist role. We want to see how you can contribute to our mission of improving patient care!
Show Off Your Communication Skills:Since this role involves a lot of interaction with patients and team members, be sure to showcase your excellent communication skills in your written application. We love candidates who can convey information clearly and politely!
Highlight Relevant Experience:If you've worked in a primary care setting or have experience as a care navigator, make it known! We’re looking for those who understand the ins and outs of healthcare and can hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Care Navigator/Receptionist role. Familiarise yourself with the key responsibilities and how they contribute to patient care. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Communication Skills
Since excellent communication is essential for this role, prepare examples of how you've effectively communicated in previous jobs. Think about times when you’ve handled difficult situations or provided exceptional service, as these stories will highlight your skills.
✨Demonstrate Empathy and Problem-Solving
Be ready to discuss scenarios where you had to show sensitivity and empathy, especially in distressing situations. Employers want to see that you can handle patient queries with care and find solutions efficiently, so think of specific examples to share.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the practice measures success in patient care. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
