At a Glance
- Tasks: Lead daily operations and ensure exceptional guest experiences at a stunning coastal resort.
- Company: Award-winning hotel and resort in beautiful South Cornwall.
- Benefits: Up to £50,000 salary, quarterly bonuses, and a chance to work in a top destination.
- Other info: Join a high-profile team and enjoy career growth in a desirable location.
- Why this job: Make a real impact on guest satisfaction while thriving in a dynamic hospitality environment.
- Qualifications: Experience in senior operations roles and strong guest relations skills required.
The predicted salary is between 50000 - 50000 £ per year.
Award Winning Hotel and Resort - South Cornwall
Up to £50,000 + Quarterly Bonus
About the Role
We are proud to be partnering with this operation, one of Cornwall's most iconic 4-star coastal destinations, to recruit a Guest Relations-driven Operations Manager. As a key member of the senior leadership team, you will work closely with the General Manager to oversee the day-to-day operations of this dynamic resort, ensuring exceptional guest experiences and operational excellence across all departments. This is a hands-on leadership role for someone who thrives in a high-quality hospitality environment and is passionate about delivering outstanding service at every touchpoint.
Key Responsibilities
- Partner with the General Manager to lead daily resort operations
- Provide strong leadership across departments, including: Front of House, Housekeeping, Maintenance, Self Catering Operations
- Drive a culture of exceptional guest experience and service delivery
- Lead, coach, and develop departmental managers and teams
- Ensure all accommodation and public areas meet consistently high standards
- Oversee operational performance, efficiency, and service quality
- Take ownership of decision making and resolve issues proactively
- Manage budgets, labour costs, and departmental KPIs
- Maximise revenue through upselling and cross selling initiatives
- Ensure full compliance with health & safety and statutory requirements
- Handle guest feedback and service recovery with professionalism
About You
- Proven experience in a senior operations role within a 4 or 5 star hotel or resort
- Strong background in guest relations and service leadership
- A hands-on, visible leader who leads from the front
- Commercially aware with experience managing budgets and performance
- Excellent communication and team development skills
- Ability to thrive in a fast-paced, high standard hospitality environment
Package
- Salary up to £50,000 per annum
- Quarterly performance related bonus
- Opportunity to join a high profile, award winning resort
- Working in one of the UK's most desirable coastal locations
Why Apply?
This is a standout opportunity to join a leading hospitality destination in Cornwall, where you can make a real impact on both guest experience and operational performance while working in an exceptional setting. Interested? Apply now or get in touch for a confidential discussion.
Operations Manager in Falmouth employer: Job Search Place Limited
Join an award-winning hotel and resort in South Cornwall, where exceptional guest experiences and operational excellence are at the heart of our culture. As an Operations Manager, you will benefit from a competitive salary, quarterly bonuses, and the opportunity to work in one of the UK's most stunning coastal locations, all while being part of a supportive team that values leadership and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Falmouth
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Job Search Place Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Job Search Place Limited
Don't be shy about reaching out to Job Search Place Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager in Falmouth
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Job Search Place Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Job Search Place Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
