At a Glance
- Tasks: Be the go-to person for all facilities enquiries and ensure smooth operations.
- Company: Join the London Borough of Harrow's dynamic Facilities Management team.
- Benefits: Competitive pay, 35 hours a week, and a vibrant work environment.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Make a real difference in a fast-paced role at the heart of operations.
- Qualifications: Strong communication skills and experience in helpdesk or facilities coordination.
The London Borough of Harrow is looking for a proactive and customer focused FM Helpdesk Officer to join their busy Facilities Management team. This is an excellent opportunity for someone who thrives in a fast paced environment and enjoys being at the centre of operations.
About the Role
As an FM Helpdesk Officer, you will act as the first point of contact for all facilities related enquiries across the council's estate. You'll manage incoming requests, coordinate with contractors and internal teams, and ensure issues are logged, prioritised, and resolved efficiently.
Key Responsibilities
- Manage helpdesk enquiries via phone, email, and internal systems
- Log and prioritise maintenance requests to ensure timely resolution
- Liaise with contractors and FM teams to coordinate works and follow ups
- Monitor service performance and escalated issues where required
- Maintain accurate records and update the CAFM system
- Provide excellent customer service to staff, visitors, and stakeholders
About You
- Strong communication and customer service skills
- Experience in helpdesk or facilities coordination
- Ability to multitask and manage competing priorities
- Good IT skills and confidence using FM or ticketing systems
- A proactive, solution focused approach
Facilities Management (FM) Helpdesk Officer employer: Job Search Place Limited
The London Borough of Harrow is an exceptional employer, offering a dynamic work environment where proactive individuals can thrive as part of a dedicated Facilities Management team. With a strong emphasis on customer service and collaboration, employees benefit from ongoing professional development opportunities and the chance to make a meaningful impact within the community. Located in the vibrant borough of Harrow, staff enjoy a supportive culture that values innovation and teamwork, making it an ideal place for those seeking a rewarding career in facilities management.
