At a Glance
- Tasks: Provide top-notch support to students and partners through our helpdesk.
- Company: Join a dynamic team at Reading University with a focus on customer service.
- Benefits: Enjoy life insurance, pension, 25 days holiday, and exclusive employee discounts.
- Other info: Flexible part-time role with opportunities for growth and development.
- Why this job: Make a difference in student experiences while developing your skills.
- Qualifications: Previous helpdesk experience and strong organisational skills are a must.
The predicted salary is between 25151 - 25151 £ per year.
Job Search Place Limited is seeking a Customer Support Representative to join the team at Reading University. This part-time position offers a competitive salary of £25,151 per annum pro rata.
Responsibilities include:
- Operating a CAFM helpdesk
- Monitoring maintenance
- Providing high-quality customer service to students and partners
Ideal candidates will have:
- Previous helpdesk experience
- Strong organizational skills
- The flexibility to adapt as needed
Benefits include:
- Life insurance
- Pension
- 25 days holiday
- Employee discounts
Facilities Helpdesk Specialist (Student & Partner Support) employer: Job Search Place Limited
Job Search Place Limited is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. Located at Reading University, the role of Facilities Helpdesk Specialist provides meaningful engagement with students and partners, alongside competitive benefits such as life insurance, a pension scheme, and generous holiday allowances. With opportunities for growth and a commitment to high-quality service, this position is ideal for those seeking a rewarding career in customer support.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Helpdesk Specialist (Student & Partner Support)
✨Tip Number 1
Make sure you know the ins and outs of the CAFM helpdesk system. Brush up on your technical skills and be ready to discuss how you've used similar systems in the past. This will show that you're not just a good fit, but the perfect fit for the role!
✨Tip Number 2
When you get the chance to chat with the hiring team, don’t hold back! Share your previous helpdesk experiences and how you’ve tackled tricky situations. We want to see your problem-solving skills in action, so come prepared with examples.
✨Tip Number 3
Flexibility is key in this role, so be ready to showcase your adaptability. Think of times when you had to change your approach on the fly and how it benefited your team or customers. This will highlight your ability to thrive in a dynamic environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s make this happen together!
We think you need these skills to ace Facilities Helpdesk Specialist (Student & Partner Support)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous helpdesk experience and organisational skills. We want to see how your background fits with the role of Facilities Helpdesk Specialist, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing high-quality customer service to students and partners. Let us know what makes you the perfect fit for our team at Reading University.
Showcase Your Flexibility:In your application, mention any experiences where you’ve had to adapt quickly to changing situations. We value flexibility, especially in a dynamic environment like ours, so give us examples that demonstrate this skill!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Helpdesk Systems
Familiarise yourself with common CAFM helpdesk systems and tools. Being able to discuss your experience with these platforms will show that you’re ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you resolved issues or went above and beyond for a customer.
✨Demonstrate Organisational Skills
Be ready to talk about how you manage your time and tasks effectively. Use real-life examples to illustrate your ability to stay organised, especially in a busy helpdesk environment.
✨Be Adaptable
Highlight your flexibility and willingness to adapt to changing situations. Share instances where you successfully adjusted your approach to meet the needs of students or partners.
