At a Glance
- Tasks: Assist customers, manage checkouts, and provide after-sales support in a vibrant team.
- Company: Join the friendly team at IKEA Exeter, a Living Wage Employer.
- Benefits: Enjoy a 15% discount, generous leave, and flexible working options.
- Other info: Diverse workplace welcoming all backgrounds; great career growth opportunities.
- Why this job: Build your customer service skills while creating positive shopping experiences.
- Qualifications: Experience in busy team environments; retail experience is a plus.
The predicted salary is between 13.45 - 13.45 £ per hour.
IKEA Exeter are looking to welcome Customer Relations Assistants to join our delightful and friendly team. If you are looking for a role where you get to build your customer service skills and help co-create the wonderful everyday with our many in-store guests, we would be happy to hear from you. We have 12 hour contracts working on our Check Outs and Customer Relations / Returns areas, where you would provide after sales support.
WHAT WE OFFER
- The group assessment centre will be on Wednesday, 17 June in store, in the evening.
- Start date of employment will be Saturday, 04 July.
- Hourly rate of £13.45 per hour.
- Availability to work two 6 hour shifts on Saturdays and Sundays, as well as ad hoc shifts through the week (Monday to Friday) is required.
- These are permanent contracts where you will be working throughout the year, including the holiday periods.
- We can discuss flexibility to match your life and our business needs during the interview.
WORKING WITH US HAS ITS REWARDS
- 15% IKEA discount on IKEA products, and access to a Discount Portal to help you save hundreds on High Street retailers.
- End of year gift, generous annual leave entitlement for you to enjoy holidays, and family friendly policies.
- Life Assurance of 4 times your pay, enhanced statutory pension contributions and interest free loans.
- Proud to be a Living Wage Employer.
- Free car parking, a cycle to work scheme and season travel ticket loan.
WHAT YOU'LL NEED TO HAVE
We're looking for team members who aim to deliver a high quality shopping experience and who always prioritize the customer in their work, encouraging others to follow suit. The ideal candidate will have experience - paid, voluntary or at school - of working in a busy team environment. You will be motivated to learn, and interested in offering a great customer experience for our customers. Retail or customer facing experience is desirable.
WHAT YOU'LL BE DOING DAY TO DAY
This role is varied with no two days being the same; one minute you could be on check outs, and the next minute, you could be meeting and greeting our customers, assisting customers and providing great customer service. You aim to create a positive experience for our customers so that they will want to return and shop with us again over time. You work together with colleagues in other functions to improve the customer experience. Meeting and greeting our customers, assisting customers at the check outs and returns desk. Build loyalty by listening to our customers and using your knowledge of the IKEA product range to offer informed solutions.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us and feel valued in the workplace. Come see the wonderful workday where we create a better everyday life for the many.
Weekend Customer Relations Assistant in Exeter employer: Job Search Place Limited
IKEA Exeter is an exceptional employer that prioritises a supportive and inclusive work culture, offering flexible contracts and a range of benefits including a generous employee discount, life assurance, and enhanced pension contributions. With a focus on personal growth and development, employees are encouraged to build their customer service skills in a dynamic environment where every day brings new opportunities to create positive experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Customer Relations Assistant in Exeter
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Job Search Place Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Job Search Place Limited and let us see your personality shine through!
We think you need these skills to ace Weekend Customer Relations Assistant in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Job Search Place Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Job Search Place Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Job Search Place Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Job Search Place Limited will surely appreciate.
