At a Glance
- Tasks: Be the friendly face of Toolstation, helping customers and managing store operations.
- Company: Join Toolstation, a fast-growing retailer in tools and building supplies.
- Benefits: Enjoy 22 days holiday, discounts, and career development opportunities.
- Other info: Dynamic work environment with plenty of opportunities for advancement.
- Why this job: Make a real impact in customer service while growing your career.
- Qualifications: Friendly personality and some experience in a supervisory role preferred.
The predicted salary is between 20000 - 25000 £ per year.
Senior Store Assistant (keyholder) - Exeter Marsh Barton - 20 hours per week. You must be locally based and able to commute to the store, which is open from 7 AM to 8 PM, so early starts and late finishes are required.
You will be the friendly face of Toolstation, helping customers find what they need and also handling deliveries, warehouse tasks, and stocking shelves. The role can be hot in summer and chilly in winter, but a strong focus on customer service and a positive attitude are essential. This position carries accountability for supporting colleagues to deliver a great customer experience.
Retail experience is not essential, but you should have some experience acting as a key holder or supervising team members.
- Get stuck in: Handle deliveries, unpack stock, keep the store clean, and prepare orders.
- Provide outstanding service: Offer a great experience at all times, even during busy periods.
- Ask the right questions: Show genuine interest in customers' projects to help them find everything they need.
- Be proactive: Promote the Toolstation Club and Trade Accounts, signing customers up for competitive deals.
- Keyholder responsibility: Open and close the store, assign daily tasks to the team, and provide short term supervisory cover when needed.
What You'll Bring
- A friendly personality: Maintain high store standards and create a workplace everyone enjoys.
- Reliability: Be there when needed.
- Flexibility, commitment, and support for customers and the team are key.
- Accountability: You have taken charge in a previous role and are happy to step up when required.
- Your best self: Bring energy, enthusiasm, and let your personality shine.
What You'll Get
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work programme
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support at your fingertips with Aviva Digicare
- Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
About Toolstation
We're one of the UK's fastest growing multi channel retailers of tools, accessories and building supplies. As part of the Travis Perkins plc family, we are trusted by trade professionals, DIY enthusiasts and self builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
To Apply
Caught your interest? Want to know more? Take a look at or simply hit apply. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees, including promotion and training, and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Senior Store Assistant - Keyholder in Exeter employer: Job Search Place Limited
At Toolstation, we pride ourselves on being an excellent employer, offering a supportive work culture that values customer service and teamwork. Located in Exeter Marsh Barton, our Senior Store Assistant role provides opportunities for personal growth through training and development programmes, alongside competitive benefits such as 22 days holiday, a company pension scheme, and discounts across the Travis Perkins group. Join us to be part of a dynamic team where your contributions are recognised and rewarded, making every day at work meaningful and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Store Assistant - Keyholder in Exeter
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing outstanding service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat with us.
✨Tip Number 3
Show off your flexibility! The job requires early starts and late finishes, so be prepared to discuss your availability. Highlight any previous roles where you've had to adapt to changing schedules or responsibilities – it’ll show us you’re reliable and committed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to join the Toolstation family. We can’t wait to see your application!
We think you need these skills to ace Senior Store Assistant - Keyholder in Exeter
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your friendly personality shine through. Remember, this role is all about creating a great customer experience, so show us how you can bring that energy to the team.
Highlight Relevant Experience:Even if you haven't worked in retail before, think about any experience you have as a key holder or supervising others. We love to see how you've taken charge in previous roles, so make sure to mention it in your application!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Senior Store Assistant role. Remember, we’re looking for reliability and commitment!
Apply Through Our Website:Ready to take the plunge? Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Senior Store Assistant at Toolstation. Familiarise yourself with tasks like handling deliveries, stocking shelves, and providing excellent customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
Since this role is all about customer interaction, be ready to share examples of how you've provided outstanding service in the past. Think of times when you went above and beyond for a customer or helped a team member. This will show that you have the friendly personality they’re looking for.
✨Be Prepared for Keyholder Questions
As a keyholder, you'll have responsibilities like opening and closing the store. Be prepared to discuss any previous experience you have in supervisory roles or as a keyholder. If you don’t have direct experience, think about situations where you’ve taken charge or led a team.
✨Demonstrate Your Flexibility and Reliability
Toolstation values reliability and flexibility, so be ready to talk about your availability and willingness to work early starts or late finishes. Share examples of how you've been dependable in past roles, and express your commitment to supporting both customers and your team.
