At a Glance
- Tasks: Lead the front of house team to create an unforgettable guest experience.
- Company: Join a vibrant clubhouse team focused on exceptional service.
- Benefits: Earn £14.00 per hour, enjoy flexible shifts, and access great perks.
- Other info: Opportunities for career growth and fun work environment.
- Why this job: Be the face of our clubhouse and make a real impact on guest satisfaction.
- Qualifications: Experience in hospitality leadership and a passion for people.
The predicted salary is between 28000 - 30000 £ per year.
We're looking for a confident, energetic, and people-focused Front of House Manager to join our Clubhouse team. Reporting to the Venue Manager, this role is key to elevating our guest experience and bringing energy and personality to the front of house.
Our Venue Manager has built strong foundations with high standards in product quality, cleanliness, and presentation. Now, we're looking for someone who can take ownership of the guest-facing experience and truly bring it to life.
Responsibilities- Taking ownership of front of house performance, including tracking sales, team performance, and key KPIs.
- Identifying opportunities to drive revenue, improve guest experience, and maximise secondary spend.
- Monitoring team output and recognising top performers, supporting a culture of accountability and growth.
- Acting as the face of the clubhouse, greeting guests and creating a warm, welcoming atmosphere.
- Engaging with resort guests, chatting about their stay and promoting offers and experiences across the park.
- Driving secondary spend through excellent customer service and guest interaction.
- Supporting and developing the front of house team, building confidence and encouraging great guest engagement.
- Working closely with the Venue Manager to ensure smooth day-to-day operations.
- Maintaining high standards in cleanliness, presentation, and service delivery.
- Supporting labour control and productivity to ensure efficient operations.
- Confidently handling guest queries and sharing information such as opening times, specials, and menu highlights.
- A commercially aware mindset with confidence in tracking performance, KPIs, and sales trends.
- Ability to spot opportunities and take action to improve performance and guest experience.
- A natural people person with a friendly, outgoing, and approachable personality.
- Strong communication skills and confidence engaging with guests and team members.
- Experience in a front of house or hospitality leadership role.
- A proactive and hands-on approach to leadership.
- Ability to motivate, coach, and develop a team.
- Strong organisational skills and an eye for detail.
- A balance of operational awareness and customer focus.
- Pay: £14.00 per hour.
- Hours: The clubhouse operates between 8:30am and 10:00pm. Shifts will vary between 8:00am and 10:30pm to support the full trading day. This will include weekends, school holidays, and Bank Holidays. Shifts will be rostered in advance.
- We are particularly looking for someone who is happy to work a strong proportion of evening shifts during the summer season, as this is our peak trading period and where guest experience and sales opportunities are at their highest.
- Perks: Friends & Family passes, discounted tickets, flexible shifts, and great opportunities for career development.
- Start dates: Various throughout the year - apply now for immediate or future opportunities.
- Proof of right to work in the UK (birth certificate or passport) and contact details of a reference.
If these values inspire you and you're ready to bring energy, passion, and smiles to our guests, we'd love to hear from you.
Guest Experience Lead — Front of House (Flexible Shifts) in Exeter employer: Job Search Place Limited
Join our vibrant Clubhouse team as a Guest Experience Lead, where your passion for hospitality and guest engagement will shine. We offer flexible shifts, competitive pay, and unique perks like Friends & Family passes and discounted tickets, all within a supportive work culture that prioritises employee growth and development. With a focus on high standards and a welcoming atmosphere, you'll have the opportunity to make a meaningful impact on our guests' experiences while advancing your career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Lead — Front of House (Flexible Shifts) in Exeter
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in, making it easier to connect with the team.
✨Tip Number 2
Practice your people skills! Since this role is all about guest experience, think of some scenarios where you can showcase your ability to engage with guests. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Be ready to share your ideas! When you get the chance to chat with the hiring team, come prepared with suggestions on how to enhance guest experiences. This shows you're proactive and genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so don’t miss out on your chance to join our awesome team!
We think you need these skills to ace Guest Experience Lead — Front of House (Flexible Shifts) in Exeter
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and outgoing nature. Remember, this role is all about creating a warm atmosphere for our guests.
Highlight Relevant Experience:Make sure to mention any previous experience in hospitality or front of house roles. We’re looking for someone who can take ownership and drive performance, so share examples of how you've done this in the past!
Be Specific About Your Skills:Talk about your skills in tracking performance and KPIs. We love a commercially aware mindset, so if you’ve got experience spotting opportunities to improve guest experiences, make sure to include that in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to get your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Guest Experience Inside Out
Before your interview, dive deep into what makes a great guest experience. Familiarise yourself with the company's values and how they elevate their service. Be ready to share your own ideas on enhancing guest interactions and creating a welcoming atmosphere.
✨Show Off Your People Skills
As a Front of House Manager, your ability to connect with guests and team members is crucial. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you turned a negative experience into a positive one—this will showcase your problem-solving skills.
✨Demonstrate Your Commercial Awareness
Brush up on key performance indicators (KPIs) relevant to the hospitality industry. Be prepared to discuss how you've tracked sales and performance in previous roles. Showing that you understand how to drive revenue while maintaining high standards will impress your interviewers.
✨Be Ready to Talk Team Development
This role involves supporting and developing your team, so think about your leadership style. Prepare to discuss how you've motivated and coached team members in the past. Highlight any specific strategies you've used to foster a culture of accountability and growth.
