At a Glance
- Tasks: Lead the front of house team, enhance guest experiences, and drive sales.
- Company: Join a vibrant clubhouse with a focus on high standards and guest satisfaction.
- Benefits: Earn £14.00 per hour, enjoy flexible shifts, and access great perks.
- Other info: Opportunities for career growth and various start dates available.
- Why this job: Be the face of our clubhouse and create memorable experiences for guests.
- Qualifications: Experience in hospitality leadership and a passion for customer service.
The predicted salary is between 28000 - 30000 £ per year.
We're looking for a confident, energetic, and people-focused Front of House Manager to join our Clubhouse team. Reporting to the Venue Manager, this role is key to elevating our guest experience and bringing energy and personality to the front of house.
Our Venue Manager has built strong foundations with high standards in product quality, cleanliness, and presentation. Now, we're looking for someone who can take ownership of the guest-facing experience and truly bring it to life.
Responsibilities- Taking ownership of front of house performance, including tracking sales, team performance, and key KPIs.
- Identifying opportunities to drive revenue, improve guest experience, and maximise secondary spend.
- Monitoring team output and recognising top performers, supporting a culture of accountability and growth.
- Acting as the face of the clubhouse, greeting guests and creating a warm, welcoming atmosphere.
- Engaging with resort guests, chatting about their stay and promoting offers and experiences across the park.
- Driving secondary spend through excellent customer service and guest interaction.
- Supporting and developing the front of house team, building confidence and encouraging great guest engagement.
- Working closely with the Venue Manager to ensure smooth day-to-day operations.
- Maintaining high standards in cleanliness, presentation, and service delivery.
- Supporting labour control and productivity to ensure efficient operations.
- Confidently handling guest queries and sharing information such as opening times, specials, and menu highlights.
- A commercially aware mindset with confidence in tracking performance, KPIs, and sales trends.
- Ability to spot opportunities and take action to improve performance and guest experience.
- A natural people person with a friendly, outgoing, and approachable personality.
- Strong communication skills and confidence engaging with guests and team members.
- Experience in a front of house or hospitality leadership role.
- A proactive and hands-on approach to leadership.
- Ability to motivate, coach, and develop a team.
- Strong organisational skills and an eye for detail.
- A balance of operational awareness and customer focus.
- Pay: £14.00 per hour.
- Hours: The clubhouse operates between 8:30am and 10:00pm. Shifts will vary between 8:00am and 10:30pm to support the full trading day. This will include weekends, school holidays, and Bank Holidays. Shifts will be rostered in advance.
- We are particularly looking for someone who is happy to work a strong proportion of evening shifts during the summer season, as this is our peak trading period and where guest experience and sales opportunities are at their highest.
- Perks: Friends & Family passes, discounted tickets, flexible shifts, and great opportunities for career development.
- Start dates: Various throughout the year - apply now for immediate or future opportunities.
- Proof of right to work in the UK (birth certificate or passport) and contact details of a reference.
If these values inspire you and you're ready to bring energy, passion, and smiles to our guests, we'd love to hear from you.
Front of House Manager - Clubhouse in Exeter employer: Job Search Place Limited
Join our vibrant Clubhouse team as a Front of House Manager, where you'll play a pivotal role in enhancing guest experiences in a dynamic and energetic environment. We pride ourselves on a supportive work culture that encourages personal growth and development, offering flexible shifts, discounted tickets, and unique perks like Friends & Family passes. With a focus on accountability and teamwork, this is an excellent opportunity for those looking to make a meaningful impact while enjoying the benefits of working in a lively hospitality setting.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager - Clubhouse in Exeter
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in, making it easier to connect with the team.
✨Tip Number 2
Practice your people skills! As a Front of House Manager, you'll be the face of the clubhouse. Role-play common guest interactions with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Show off your leadership style! Be ready to share examples of how you've motivated teams in the past. Highlighting your ability to develop others will resonate well with the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and contributing to an amazing guest experience.
We think you need these skills to ace Front of House Manager - Clubhouse in Exeter
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject some energy and warmth into your words. Remember, this role is all about creating a welcoming atmosphere for our guests.
Highlight Relevant Experience:Make sure to showcase any previous experience in hospitality or front of house roles. We’re looking for someone who can take ownership and drive performance, so share specific examples of how you've done this in the past!
Be Specific About Your Skills:We love a detail-oriented person! When discussing your skills, be specific about how they relate to the responsibilities listed in the job description. Whether it’s tracking KPIs or engaging with guests, show us how you can bring value to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at the Clubhouse!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Numbers
As a Front of House Manager, you'll need to track sales and KPIs. Brush up on your understanding of these metrics before the interview. Be ready to discuss how you've used data in past roles to improve performance or guest experience.
✨Showcase Your People Skills
This role is all about engaging with guests and leading a team. Prepare examples of how you've created a welcoming atmosphere or motivated your team in previous positions. A friendly, approachable attitude will go a long way!
✨Demonstrate Your Proactivity
The ideal candidate takes ownership and spots opportunities for improvement. Think of specific instances where you identified a problem and took action to resolve it. This shows you're not just reactive but proactive in enhancing guest experiences.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult guest or managing a busy shift. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to maintain high standards under pressure.
