At a Glance
- Tasks: Provide vital support to claimants registering for compensation and maintain accurate records.
- Company: The Infected Blood Compensation Authority focuses on delivering justice and financial redress for affected individuals.
- Benefits: On-site parking is available, and the role offers a pay rate of £14.56 per hour.
- Other info: This is a temporary assignment based in Newcastle, starting on 13th October.
- Why this job: This role allows you to make a meaningful impact by supporting vulnerable individuals through their compensation journey.
- Qualifications: Experience in customer service, especially with vulnerable clients, and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Infected Blood Compensation Authority (IBCA) was created in response to the Infected Blood Inquiry (IBI). The IBCA exists to deliver compensation to those infected with HIV, Hepatitis B or C through contaminated blood products, and to those affected by their suffering. The Authority's mission is to provide recognition, justice, and financial redress after decades of delay.
Location: Newcastle - Benton Park View, NE98 1YX
Start Date: 13th October
Duration: 3 Month Temporary Assignment
Hours: 9am-5pm, Monday-Friday (37 hours per week)
Job Type: Office based
Pay Rate: £14.56
Parking: Available on site
The Infected Blood Compensation Authority is a trauma-informed organisation. In this crucial customer service and administrative role, you will be the first point of contact for our community, providing vital support to members of the public who wish to register their intent to claim compensation. You'll guide people through the online registration process and ensure their records remain accurate, all while fostering an environment of trust and understanding.
This position isn't just about customer service; it's about listening, supporting, and showing compassion to people who have endured decades of pain and frustration. You'll be supporting them by creating a safe and welcoming space, actively listening to their concerns, and responding with empathy. We are committed to ensuring the well-being and safeguarding of both our claimants and our team members. You'll need to balance professionalism with humanity, ensuring claimants feel heard, respected, and supported throughout their journey, while also keeping processes accurate and efficient.
Your role will be instrumental in demonstrating our commitment to a trauma-informed approach, where every interaction is handled with sensitivity and care.
Essential Skills & Qualities
- Experience of working in a fast-paced customer service environment (working with vulnerable clients preferred)
- A high standard of written and verbal communication skills
- Empathy, patience and resilience when dealing with emotionally charged conversations
- Ability to work under pressure
- Excellent organisational skills
- Good IT skills
- Ability to pass basic DBS check
- Full right to work
Equal Opportunity
Brook Street is proud to support the Armed Forces Covenant and will interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader and holder of the Gold Award from the Defence Employer Recognition Scheme, we are committed to ensuring a fair recruitment process.
Executive Officer employer: Job Search Place Limited
The Infected Blood Compensation Authority is located in Newcastle and is dedicated to providing recognition and justice for those affected by contaminated blood products. The team prioritises a trauma-informed approach, ensuring that every interaction is handled with sensitivity and care, fostering a supportive environment for claimants.
