At a Glance
- Tasks: Lead product strategy for a cutting-edge commerce and payments platform.
- Company: Join J.P. Morgan, a global leader in financial services with a people-first culture.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Collaborative team environment with a focus on diversity and inclusion.
- Why this job: Make a real impact by solving customer problems with innovative products.
- Qualifications: Extensive product management experience in payments or commerce infrastructure.
The predicted salary is between 100000 - 150000 £ per year.
Out of the successful launch of Chase in 2021, we're a new team, with a new mission. We're creating products that solve real world problems and put customers at the centre. All in an environment that nurtures skills and helps you realise your potential. Our team is key to our success. We're people first. We value collaboration, curiosity and commitment.
As Executive Director, Head of Product at JPMorgan Chase within the Accelerator, you own the product vision, strategy, and outcomes across workstreams of a commerce and payments platform. You lead a product team of EDs, VPs, and Associates, setting direction, raising the bar, and building capability. You are the primary face to our CCB partner organisation and operate as a peer to the senior engineering lead.
You do and orchestrate: deeply involved in the hardest product decisions while creating the conditions for your team to deliver outcomes they could not achieve alone. You are commercially sharp, operate comfortably in ambiguity, and bring genuine customer proximity into every strategic choice. While we're looking for professional skills, culture is just as important to us. We understand that everyone's unique and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference on us as a company, and on our clients and business partners around the world.
Job responsibilities
- Set and own the product strategy across commerce and payments workstreams, grounded in customer needs and business outcomes.
- Represent the product function to the CCB partner organisation. Translate their needs into platform direction and build lasting trust.
- Lead, develop, and hold accountable a multi level product team; hire to a high bar and give direct, specific feedback that builds capability.
- Own org design and talent planning for the product function across workstreams. Identify capability gaps, build succession depth, and create the environment where PMs grow faster than they would elsewhere.
- Operate as a genuine peer to the senior engineering lead. Co own outcomes, resolve trade offs, and model cross functional partnership.
- Guard prioritisation at the platform level; foresee and absorb changing demands without passing ambiguity onto the team.
- Maintain real customer proximity. Ensure the team's decisions are rooted in evidence from customers, not assumptions or second hand summaries.
- Navigate the Firm's matrix and institutional requirements with sophistication; unblock systemic dependencies rather than working around them.
- Drive a robust risk and control environment across all product areas, ensuring customer readiness benchmarks are met before any rollout.
Required qualifications, capabilities and skills
- Extensive Product Management experience, with strong experience in payments or commerce infrastructure and leading multi level product teams including other people managers.
- Direct experience with merchant facing or B2B payments products. Must be credible in conversations about payment flows, merchant needs, and commerce infrastructure.
- Track record of formulating and executing product strategy across multiple concurrent workstreams with measurable business outcomes.
- Demonstrated ability to build, develop, and retain high performing product teams. Not just manage performance but grow capability.
- Experience as the primary product interface to a merchant or B2B payments partner, building trust through domain credibility and delivery.
- Strong commercial judgment. Ability to make sound calls where data is incomplete and articulate the reasoning clearly.
- Deep experience operating in regulated financial services with a working understanding of risk, controls, and compliance frameworks.
- Proven ability to operate across organizational boundaries, building coalitions without formal authority.
Preferred qualifications
- Experience building or scaling a commerce or payments platform from early stages through to production at scale.
- Background working within or closely alongside a large financial institution's consumer or business banking division.
- Familiarity with modern engineering practices, APIs, and platform thinking. Credible in technical conversations without being an engineer.
- Experience operating in a venture or accelerator environment inside a large organization, balancing pace with institutional governance.
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first class business in a first class way approach to serving clients drives everything we do. We strive to build trusted, long term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success. The Digital team is dedicated to creating innovative, industry leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
Executive Director, Product Lead - Merchant Services employer: Job Search Place Limited
At J.P. Morgan, we pride ourselves on being a people-first organisation that fosters a culture of collaboration, curiosity, and commitment. As an Executive Director in our dynamic Merchant Services team, you'll have the opportunity to lead innovative product strategies while working in an inclusive environment that values diverse perspectives. With a strong focus on employee growth and development, we empower our teams to excel and make a meaningful impact in the financial services industry.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Director, Product Lead - Merchant Services
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Job Search Place Limited!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Job Search Place Limited would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Job Search Place Limited through your school's career services!
We think you need these skills to ace Executive Director, Product Lead - Merchant Services
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Executive Director, Product Lead - Merchant Services, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Executive Director, Product Lead - Merchant Services position at Job Search Place Limited. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Job Search Place Limited
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
