At a Glance
- Tasks: Welcome guests and ensure their stay is unforgettable from check-in to check-out.
- Company: Join a vibrant hotel team in a prime location near London and local attractions.
- Benefits: Enjoy discounted stays, flexible hours, free meals, and wellness events.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be the friendly face that brightens guests' days and creates lasting memories.
- Qualifications: A welcoming personality, strong communication skills, and a knack for problem-solving.
The predicted salary is between 20000 - 25000 £ per year.
OUR HOTEL
We're a 10-minute drive from both Epsom station for direct trains to London Victoria and Waterloo, and the M25 motorway. A shopping spree at the Ashley Centre in Epsom town centre is a quick drive away, and you'll get to your flight at Gatwick Airport in 30 minutes. Business guests can entertain up to 20 clients in meeting rooms with countryside views, and the racecourse is great for corporate events. Local employers Atkins, Toyota and Nuffield Health are a short drive away. Let our hotel be your base for the tennis at Wimbledon, 25 minutes away by car, or playing 18 holes at Epsom Golf Club, just up the road. Kids love the rides and zoo animals at nearby Chessington World of Adventures too.
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL
What you'll be doing:
- Be the friendly face that welcomes guests, making their first impression unforgettable from check in to check out.
- Handle check ins, check outs, and everything in between with ease, helping guests settle in seamlessly.
- Be the go to person for guest questions, whether it's the best brunch spots nearby or directions to local attractions.
- Process bookings and payments with precision, ensuring every detail is spot on for a hassle free stay.
- Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
- Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
- Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
- Go the extra mile for special requests, adding that extra touch to make guests' stays memorable.
WHAT WE NEED FROM YOU:
A welcoming personality who loves connecting with people and making their day brighter.
Strong communication skills, comfortable chatting with guests and coordinating with team members.
Sharp attention to detail, especially when it comes to handling guest needs and reservations.
A problem solver who can think on their feet, handling any situation with a positive attitude.
Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
High energy and adaptability, thriving in a fast paced environment where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Compensation: To be discussed.
Guest Service Assistant in Ewell employer: Job Search Place Limited
At RBH Hospitality Management, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and personal growth. As a Guest Service Assistant, you'll enjoy a range of benefits including flexible working arrangements, generous discounts, and opportunities for professional development, all while working in a picturesque location near Epsom's attractions and transport links. Join us to be part of a team that prioritises employee well-being and fosters a supportive environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Ewell
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the local attractions, dining spots, and services we offer. This way, when you chat with guests, you can provide them with insider tips that make their stay even better.
✨Tip Number 2
Practice your communication skills! Whether it’s handling check-ins or answering guest queries, being clear and friendly is key. Try role-playing with a friend to boost your confidence before the big day.
✨Tip Number 3
Show off your problem-solving skills! Think of scenarios where things might go wrong and how you’d handle them. This will help you stay cool under pressure and impress during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it super easy for us to connect.
We think you need these skills to ace Guest Service Assistant in Ewell
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for connecting with guests and making their day brighter.
Tailor Your Application:Make sure to tailor your application to the Guest Service Assistant role. Highlight your strong communication skills and any experience you have in hospitality or customer service. We love seeing how you can fit into our team!
Be Detail-Oriented:Pay attention to the details in your application. Double-check for any typos or errors, and ensure that all your information is accurate. This shows us that you have the sharp attention to detail we’re looking for!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotel and its surroundings. Familiarise yourself with local attractions, dining options, and the services offered. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your People Skills
As a Guest Service Assistant, your ability to connect with guests is crucial. Prepare examples of how you've made someone's day better in previous roles. Whether it’s resolving a complaint or simply providing a warm welcome, these stories will highlight your personality and communication skills.
✨Demonstrate Attention to Detail
In this role, attention to detail is key. Be ready to discuss how you ensure accuracy in bookings and payments. You might even want to bring up a time when your keen eye caught an error before it became a problem. This will show that you understand the importance of precision in guest services.
✨Embrace the Fast-Paced Environment
The hotel industry can be hectic, so it's important to convey your adaptability. Share experiences where you thrived under pressure or had to think on your feet. This will reassure the interviewers that you can handle the dynamic nature of the job with a positive attitude.
