At a Glance
- Tasks: Deliver top-notch telephone service and provide advice across Council services.
- Company: Join Epsom & Ewell Borough Council's dynamic Contact Centre team.
- Benefits: Gain valuable experience in a supportive environment with career growth.
- Other info: Interviews on 17th and 18th June 2026; apply by 8th June 2026.
- Why this job: Make a difference in your community while honing your customer service skills.
- Qualifications: Experience in busy customer service settings and strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
Epsom & Ewell Borough Council is seeking enthusiastic individuals to join our Contact Centre team. In this customer service role, you will deliver first-class telephone service and provide frontline advice across various Council services.
Ideal candidates will have experience in busy customer service settings, possess excellent communication skills, and work well under pressure. A commitment to outstanding customer care and technical proficiency with software systems is essential.
Closing date for applications is 8th June 2026, with interviews scheduled for 17th and 18th June 2026.
Frontline Customer Service Advisor in Ewell employer: Job Search Place Limited
Epsom & Ewell Borough Council is an excellent employer, offering a supportive work culture that values teamwork and community engagement. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while making a meaningful impact in the local area. With a commitment to outstanding customer service, this role provides a rewarding experience in a dynamic environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Frontline Customer Service Advisor in Ewell
✨Tip Number 1
Get to know the company! Research Epsom & Ewell Borough Council and their services. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering first-class service, try role-playing common customer scenarios with a friend or family member. It’ll boost your confidence and prepare you for those tricky questions.
✨Tip Number 3
Be ready to showcase your tech skills! Brush up on any software systems mentioned in the job description. If you can demonstrate your technical proficiency during the interview, it’ll give you a leg up over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application, and applying directly helps us keep track of all candidates. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Frontline Customer Service Advisor in Ewell
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to deliver first-class service to our community.
Highlight Relevant Experience:Make sure to mention any previous experience in busy customer service settings. We love to see how you've handled pressure and provided excellent support in the past!
Communicate Clearly:Since this role involves a lot of communication, ensure your application is clear and concise. Use straightforward language and structure your thoughts well so we can easily see your skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re tech-savvy, which is a big plus for us!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to ensure customer satisfaction.
✨Familiarise Yourself with Council Services
Take some time to research Epsom & Ewell Borough Council and the services they offer. This will not only show your enthusiasm but also help you answer questions more effectively, demonstrating your commitment to providing first-class service.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences.
✨Show Your Tech Savvy Side
Be prepared to discuss your experience with software systems. If you have specific examples of how you've used technology to improve customer service, make sure to highlight those during the interview.
