At a Glance
- Tasks: Deliver top-notch telephone support and frontline advice to our community.
- Company: Join Epsom & Ewell Borough Council, a dedicated team serving the public.
- Benefits: Gain valuable experience, develop communication skills, and enjoy a supportive work environment.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while honing your customer service expertise.
- Qualifications: Experience in busy customer service roles and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
Epsom & Ewell Borough Council is looking for enthusiastic individuals to join the Contact Centre team. This customer service role involves delivering first-class telephone service and providing frontline advice across various Council services.
Ideal candidates will have experience in busy customer service settings, excellent communication skills, and the ability to work well under pressure. A commitment to outstanding customer care and technical proficiency with software systems is essential.
Customer Service Specialist – Frontline Support in Ewell employer: Job Search Place Limited
Epsom & Ewell Borough Council is an excellent employer that values its employees by fostering a supportive work culture and providing opportunities for professional growth within the community. With a focus on delivering exceptional customer service, team members benefit from comprehensive training and development programmes, ensuring they are well-equipped to thrive in their roles. Working in this vibrant location not only allows you to make a meaningful impact on local residents but also offers a collaborative environment where your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist – Frontline Support in Ewell
✨Tip Number 1
Make sure you know the ins and outs of the Epsom & Ewell Borough Council services. When you get that interview, being able to chat confidently about what they do will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Role-play common customer service scenarios with a friend or family member. This will help you stay calm under pressure and demonstrate your ability to provide first-class service when it counts.
✨Tip Number 3
Don’t forget to showcase your tech skills! Brush up on any software systems mentioned in the job description. Being able to talk about your experience with these tools can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing enthusiastic candidates who are keen to join our team and make a difference in customer service.
We think you need these skills to ace Customer Service Specialist – Frontline Support in Ewell
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to deliver first-class support.
Highlight Relevant Experience:Make sure to mention any previous experience in busy customer service settings. We love to see how you've handled pressure and provided excellent service in the past!
Communicate Clearly:Your written application is a chance to showcase your communication skills. Keep it clear, concise, and professional – we’re looking for candidates who can articulate their thoughts well.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences in busy environments and how you handled challenging situations. Think of specific examples that showcase your ability to provide outstanding customer care.
✨Show Off Your Communication Skills
Since this role involves delivering first-class telephone service, practice clear and concise communication. During the interview, demonstrate your ability to listen actively and respond thoughtfully. You might even want to role-play common customer scenarios with a friend beforehand.
✨Familiarise Yourself with Council Services
Take some time to research Epsom & Ewell Borough Council and its services. Understanding what they offer will help you answer questions more effectively and show your genuine interest in the role. It’ll also give you a leg up when discussing how you can contribute to their team.
✨Prepare for Technical Questions
Since technical proficiency with software systems is essential, be prepared to discuss any relevant tools or systems you've used in the past. If you’re familiar with specific software that the council uses, mention it! If not, consider brushing up on general customer service software to show your willingness to learn.
