At a Glance
- Tasks: Provide top-notch telephone service and frontline advice to customers.
- Company: Join the dynamic Contact Centre team at Epsom & Ewell Borough Council.
- Benefits: Gain valuable experience in customer service and develop your communication skills.
- Other info: Fast-paced environment with opportunities for personal growth and development.
- Why this job: Make a real difference by helping your community with essential services.
- Qualifications: Excellent communication skills and a knack for handling inquiries with empathy.
The predicted salary is between 25000 - 30000 £ per year.
Job Search Place Limited is seeking enthusiastic individuals to join the Contact Centre team at Epsom & Ewell Borough Council. This role involves providing first-class telephone service and frontline advice across various Council services.
Ideal candidates will possess excellent communication skills and the ability to manage inquiries with diplomacy and empathy. The position requires individuals who can maintain professionalism, even in fast-paced situations, while demonstrating effective customer care and technology usage.
Apply online only; CVs are not accepted.
Customer Experience Frontline Advisor in Ewell employer: Job Search Place Limited
Job Search Place Limited is an excellent employer, offering a supportive work culture that values communication and teamwork within the Contact Centre team at Epsom & Ewell Borough Council. Employees benefit from comprehensive training, opportunities for professional growth, and a commitment to providing exceptional customer service in a dynamic environment, making it a rewarding place to develop your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Frontline Advisor in Ewell
✨Tip Number 1
Get to know the company! Research Epsom & Ewell Borough Council and their services. This will help you tailor your responses during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing excellent customer service, try role-playing common scenarios with a friend. This will help you feel more confident when handling inquiries during the interview.
✨Tip Number 3
Show off your empathy! Think of examples from your past experiences where you've successfully managed difficult situations with diplomacy. Sharing these stories can really highlight your suitability for the Customer Experience Frontline Advisor role.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application directly, so make sure you follow the online process. It’s the best way to ensure your application gets noticed!
We think you need these skills to ace Customer Experience Frontline Advisor in Ewell
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see how excited you are about helping others and being part of our team.
Highlight Your Communication Skills:Make sure to emphasise your excellent communication skills. We’re looking for individuals who can convey information clearly and handle inquiries with empathy, so share examples from your past experiences!
Demonstrate Professionalism:In your written application, showcase your ability to maintain professionalism in fast-paced situations. We appreciate candidates who can stay calm and collected while providing top-notch customer care.
Apply Through Our Website:Remember, we only accept applications through our website, so make sure to submit your application there. It’s the best way for us to review your details and get you on board!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Experience Frontline Advisor role. Familiarise yourself with the various Council services you'll be advising on, and think about how your skills can contribute to providing first-class service.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively managed inquiries in the past. Think about times when you demonstrated diplomacy and empathy, especially in challenging situations.
✨Stay Professional Under Pressure
The role requires maintaining professionalism in fast-paced environments. During the interview, be ready to discuss how you handle stress and keep a cool head while delivering effective customer care.
✨Demonstrate Tech Savviness
As technology usage is part of the job, be prepared to talk about your experience with relevant tools or systems. If you have any specific examples of how you've used technology to enhance customer service, share those during the interview.
