At a Glance
- Tasks: Deliver first-class customer service via phone, email, and in-person.
- Company: Join Epsom & Ewell Borough Council's dedicated Contact Centre team.
- Benefits: Gain valuable experience in a supportive and professional environment.
- Other info: Fast-paced role with opportunities for personal growth and development.
- Why this job: Make a real difference by helping your community with essential services.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
Are you passionate about delivering a first class service experience to your customers? If you are, then Epsom & Ewell Borough Council would like to hear from you. We are looking for enthusiastic, customer-focused individuals to join our Contact Centre team.
In this role, you will provide the public with a first-class telephone service, delivering frontline advice and information across a wide range of Council services. You will be working in a fast-paced and demanding environment, so it is important that you are well organised, can remain calm, focused and professional irrespective of whether you are handling enquiries over the telephone, in person at the Town Hall, or by email or post.
You will have proven experience of working in a busy front line customer service environment and be capable of handling a range of situations with tact, diplomacy and empathy. Excellent communication and listening skills, the ability to converse with all types of people and a polite and courteous attitude is a must, as is a commitment to providing excellent customer care.
You will also be able to work well under pressure with minimum supervision while ensuring consistency and accuracy, be confident with technology and the use of software systems, with good keyboard skills.
If you are interested in this opportunity within a highly committed and professional team, then we would like to hear from you.
For further details please contact Hannah Finbow or Marie Shergold.
Closing date: 8th June 2026
Interviews: 17th and 18th June 2026
How to apply: Please apply online via the link provided by completing our application form. Please note, we do not accept CVs for this position.
Contact Centre Advisor in Ewell employer: Job Search Place Limited
Epsom & Ewell Borough Council is an excellent employer that prioritises a supportive and dynamic work culture, making it an ideal place for those passionate about customer service. Employees benefit from comprehensive training, opportunities for professional development, and the chance to make a meaningful impact in the community. Located in a vibrant area, the council offers a collaborative environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor in Ewell
✨Tip Number 1
Get to know the company! Research Epsom & Ewell Borough Council and understand their values and services. This will help you tailor your responses during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering excellent customer service, try role-playing common scenarios with a friend. This will help you stay calm and professional when handling enquiries, whether over the phone or in person.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle difficult customers or stressful situations. Having a few examples ready will demonstrate your experience and ability to manage pressure effectively.
✨Tip Number 4
Don't forget to apply through our website! Make sure you complete the application form as instructed. This shows that you can follow guidelines and are serious about the opportunity. Plus, it’s the best way to get your foot in the door!
We think you need these skills to ace Contact Centre Advisor in Ewell
Some tips for your application 🫡
Show Your Passion:Make sure to express your enthusiasm for delivering top-notch customer service. We want to see that you genuinely care about helping others and can bring that energy into the role.
Tailor Your Application:Don’t just send a generic application! Take the time to highlight your relevant experience in customer service and how it aligns with the responsibilities of a Contact Centre Advisor. We love seeing personalised applications!
Be Clear and Concise:When filling out the application form, keep your answers clear and to the point. We appreciate well-organised responses that showcase your skills without unnecessary fluff.
Follow the Instructions:Remember, we only accept applications through our website and not CVs. Make sure you complete the application form as instructed to avoid any hiccups in the process!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples from your past experiences where you demonstrated empathy, tact, and diplomacy while handling customer inquiries.
✨Practice Active Listening
During the interview, show that you can listen actively. This means not just hearing the questions but also responding thoughtfully. You might even want to practice with a friend to ensure you’re comfortable with this skill.
✨Stay Calm Under Pressure
Since the role involves working in a fast-paced environment, prepare for situational questions that test your ability to remain calm under pressure. Think of specific instances where you successfully managed stress and maintained professionalism.
✨Familiarise Yourself with Technology
Make sure you’re confident with the software systems mentioned in the job description. If you know what tools they use, try to get familiar with them beforehand. This will show your commitment and readiness to hit the ground running.
