At a Glance
- Tasks: Supervise events and F&B, ensuring top-notch service and smooth operations.
- Company: Join a vibrant hotel team dedicated to exceptional guest experiences.
- Benefits: Flexible hours, training opportunities, and a dynamic work environment.
- Other info: Opportunity for growth and development in a fast-paced hospitality setting.
- Why this job: Be at the heart of exciting events and create memorable experiences for guests.
- Qualifications: GCSEs, food hygiene knowledge, and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Purpose of the role
- Taking conference and banqueting bookings and dealing with follow up correspondences.
- Doing show rounds with customers and upselling the hotel's conference and banqueting facilities.
- Ensuring that function rooms are set up to the required standard.
- Maintaining an excellent level of customer care by ensuring that conference and banqueting delegates as well as hotel guests' needs are met.
- Ensuring that customers receive a courteous, friendly and efficient service at all times.
- Maintaining close daily communication with the kitchen regarding beverage and food needs for functions.
- Familiarising yourself with clients who use the hotel frequently relating to the daily business.
- Point of contact on the day for conference and events.
- Overseeing the setup of rooms, ensuring they match client specifications and are clean prior to arrival.
- Liaising with the General Manager and ensuring that food outlets are staffed according to the business levels as determined by Hotel Sleepers, Function Sheets and Events Diary.
- Maintaining the highest standard of food and general hygiene, ensuring compliance with health and safety regulations and cleaning schedules.
- Ensuring that waiting staff are fully trained in the operation of the till and that all security procedures are carried out.
- Ensuring the kitchen is left clean and tidy following caterers.
- Managing the event/conference on the day.
- Having complete knowledge of all food and beverage items available.
- Overseeing the bar - beer lines/waste and controlling stock.
- Ensuring stock rotation procedures are followed and managed accordingly.
- Ensuring daily cash readings are done according to Company standards.
- Recording all staff meals and drinks in the designated record books.
- Being familiar with food and licensing laws.
- Ensuring food and beverage staff are dressed in uniform according to hotel and company standards.
- Attending any company training as required.
- Undertaking any other reasonable requests made by management, including conducting show rounds in the absence of the General Manager.
- Problem solving any issues that arise.
- Being flexible to work in other departments dependent on business needs.
Qualifying Person Specification
- To be flexible.
- Have a
Events & F&B Supervisor: Elevate Conference Service employer: Job Search Place Limited
As an Events & F&B Supervisor at Elevate Conference Service, you will thrive in a dynamic and supportive work environment that prioritises exceptional customer service and employee development. Our commitment to training and growth ensures that you will have ample opportunities to enhance your skills while working alongside a passionate team dedicated to creating memorable experiences for our guests. Located in a vibrant area, we offer a unique blend of flexibility and community engagement, making us an excellent employer for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Events & F&B Supervisor: Elevate Conference Service
✨Tip Number 1
Get to know the venue inside out! Familiarise yourself with every nook and cranny of the hotel, especially the conference and banqueting facilities. This way, when you’re chatting with potential clients, you can confidently upsell the space and make it sound irresistible.
✨Tip Number 2
Practice your customer service skills like a pro! Remember, it’s all about making guests feel welcome and valued. A friendly smile and a can-do attitude can go a long way in ensuring that delegates have a fantastic experience.
✨Tip Number 3
Stay organised and keep communication flowing! Make sure you’re on top of the event details and liaise closely with the kitchen and your team. This will help you manage any last-minute changes and ensure everything runs smoothly on the day.
✨Tip Number 4
Don’t forget to showcase your passion for food and service! When you’re out there meeting clients or conducting show rounds, let your enthusiasm shine through. It’s contagious and can really help seal the deal!
We think you need these skills to ace Events & F&B Supervisor: Elevate Conference Service
Some tips for your application 🫡
Show Your Passion for Events:When you're writing your application, let your enthusiasm for events and food & beverage shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable experiences for our guests.
Tailor Your Application:Make sure to customise your application to highlight relevant experience and skills that match the job description. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Venue
Before the interview, take some time to research the hotel and its conference facilities. Familiarise yourself with their offerings, recent events, and any unique features that set them apart. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about specific situations where you went above and beyond to meet a client's needs, especially in a food and beverage context. This will demonstrate your ability to maintain high standards of service.
✨Be Ready to Upsell
Since upselling is a key part of the role, come up with a few strategies or ideas on how you would promote the hotel's conference and banqueting facilities. This could include package deals or special offers that could entice clients. Showing that you can think commercially will impress the interviewers.
✨Demonstrate Flexibility and Teamwork
The job requires a flexible approach and the ability to work well with others. Be prepared to discuss how you've adapted to changing circumstances in previous roles and how you’ve collaborated with team members to achieve common goals. Highlighting your 'can do' attitude will resonate well with the interviewers.
