At a Glance
- Tasks: Be the friendly voice for customers, ensuring they receive top-notch service and quality products.
- Company: Join The Compleat Food Group, a passionate food business with exciting brands.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic team environment with a commitment to fairness and inclusivity.
- Why this job: Make a difference in customer experiences while working with beloved food brands.
- Qualifications: Previous customer service experience and strong communication skills are a must.
The predicted salary is between 27039 - 27039 £ per year.
At The Compleat Food Group, we're proud to be a food business built on purpose and passion. Formed in 2021, we're on a mission to create Food to Feel Good - great quality, tasty and affordable food that people love to eat. We're home to some of the UK's most exciting and loved food brands, including Wall's Pastry, Pork Farms, Wrights, The Real Yorkshire Pudding Co., unearthed, Vadasz, Squeaky Bean, Palace Culture, and Harvey & Brockless.
Alongside our branded portfolio, we're a leading supplier of delicious own label pastry, sweet bakery, party food, olives and antipasti, added value egg products, continental meats, dips and sauces and plant based food to the UK's major retailers and foodservice. With over 6,000 talented colleagues across 17 sites, and an annual turnover of £1.3bn, we're united by a shared ambition to shape the future of food for the better.
Location: Harvey & Brockless, Worcester, WR5 2NT
Hours: Sunday - Thursday, 17:00 - 01:30
Salary: £27,039
Purpose: To be the first point of contact for customers, listen attentively and communicate effectively to deliver exceptional customer service at every interaction, ensuring a faultless supply of quality goods.
Duties:
- Process voicemail and email orders accurately and efficiently adhering to distribution deadlines.
- Monitor and verify orders received, resolve discrepancies, and elevate issues where necessary.
- Liaise with customers regarding stock shortages, special orders and alternative products.
- Monitor stock availability, arrange suitable product substitutions where possible and communicate any unavailable items to customers.
- Handle general inquiries and direct more complex queries to the appropriate department for resolution.
- Encourage additional sales where appropriate, promoting short dated or overstocked goods.
- Update the system with any relevant information received.
- Understand the business and obtain knowledge of both the company and our customers.
Knowledge, Experience and Skills:
- Previous customer service experience.
- Good telephone manner.
- Good verbal and written communication skills.
- Basic proficiency in Microsoft Office (Word, Outlook, Teams).
- Ability to solve problems within the area of work.
- Able to multi task and prioritise workload appropriately.
- Accurate and thorough with attention to detail.
- Self motivated, able to work on own initiative.
- Understanding of a quality focused environment.
The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported and valued. We welcome diverse talent, knowing it drives exceptional results and a better workplace. We are committed to Fairness, Equity, Inclusivity and Respect. As an equal opportunity employer, we provide all the support you need to succeed.
Evening Customer Service Advisor employer: Job Search Place Limited
At The Compleat Food Group, we pride ourselves on being an employer that values purpose and passion, offering a vibrant work culture where inclusivity and respect are at the forefront. As an Evening Customer Service Advisor in Worcester, you'll enjoy competitive pay, opportunities for personal growth, and the chance to be part of a dynamic team dedicated to delivering quality food products. With a commitment to employee development and a supportive environment, we ensure that every colleague feels valued and empowered to contribute to our mission of creating Food to Feel Good.
StudySmarter Expert Advice🤫
We think this is how you could land Evening Customer Service Advisor
✨Tip Number 1
Get to know the company! Research The Compleat Food Group and its brands. Understanding their mission and values will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to listen and respond effectively. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. This will demonstrate your ability to handle customer inquiries and challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining The Compleat Food Group family.
We think you need these skills to ace Evening Customer Service Advisor
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! Mention any relevant experiences or interests that connect you to our mission of creating 'Food to Feel Good'. We want to see your enthusiasm!
Tailor Your Application:Make sure to customise your CV and cover letter for the Evening Customer Service Advisor role. Highlight your previous customer service experience and how it aligns with our values. We appreciate when candidates take the time to show us they understand what we do.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We value good communication skills, so make sure your written application reflects that. Remember, clarity is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, make sure you research The Compleat Food Group and their brands. Understand their mission of creating 'Food to Feel Good' and be ready to discuss how your customer service experience aligns with their values.
✨Show Off Your Communication Skills
As an Evening Customer Service Advisor, effective communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've handled customer inquiries or resolved issues in the past.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully solved problems in a customer service role. Be prepared to share these examples during the interview, as they’ll want to see how you can handle discrepancies and stock shortages.
✨Be Ready to Multi-Task
The role requires juggling multiple tasks, so come prepared with examples of how you've managed competing priorities in previous jobs. Highlight your attention to detail and ability to stay organised under pressure.
