At a Glance
- Tasks: Be the go-to person for customers, ensuring they get the most from our tech solutions.
- Company: Join Percepta, a global leader in customer loyalty and innovative automotive technology.
- Benefits: Enjoy 22 days' leave, private medical insurance, and career growth opportunities.
- Other info: Flexible working environment with ongoing training and a commitment to diversity.
- Why this job: Make a real impact by helping customers succeed with cutting-edge automotive technology.
- Qualifications: Fluent in Dutch and English, with experience in Customer Success or Account Management.
The predicted salary is between 35000 - 45000 £ per year.
You will be the dedicated single point of contact for customers, driving adoption, resolving issues, and ensuring they achieve maximum value from our automotive technology solutions.
Responsibilities:
- Act as the single point of contact for assigned customers
- Proactively manage accounts to maximise product usage and value
- Deliver product training, coaching, and best-practice guidance
- Triage and resolve product and technical issues efficiently
- Identify churn risks and turn them into advocacy opportunities
What You Bring to the Role:
- Fluent in Dutch and English to C1 level
- Proven experience in Customer Success, Account Management, or Support
- Strong listening, questioning, and relationship-building skills
- Strong product and technical aptitude
- Ability to adapt communication style across cultures and markets
- Organised, proactive, and comfortable working autonomously
- Excellent communication skills across phone, email, and video
- Confidently engaging with customers, internal teams, and partners
- Customer-first mindset with strong problem-solving ability
- Relevant professional experience
What You Can Expect:
- 22 days' annual leave (increasing by 1 day per year for the first 5 years) plus public and bank holidays
- Company pension
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical, Insurance, and a discounted dental scheme
- Comprehensive travel insurance for you and your family in line with the Scheme rules
- Discounts on new vehicles
- Employee Assistance Program (EAP)
- Cycle to work scheme
- Free On-site parking
- Ongoing training and professional development
- Career progression opportunities within a global business
- Supportive, inclusive, and flexible working environment
- The chance to work on innovative automotive technology
About Percepta:
Established in 2000 as a joint venture between TTEC and Ford Motor Company, Percepta specialised in creating customer loyalty for its clients across the globe. Delivered on multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.
Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
Customer Success Manager (Bilingual English/Dutch) in Essex employer: Job Search Place Limited
Percepta is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive and inclusive work culture. With comprehensive benefits such as generous annual leave, private medical insurance, and ongoing training opportunities, employees are empowered to thrive in their roles while working with cutting-edge automotive technology. Located in the UK, Percepta fosters a collaborative environment where bilingual professionals can excel and make a meaningful impact on customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (Bilingual English/Dutch) in Essex
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager (Bilingual English/Dutch) in Essex
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
