At a Glance
- Tasks: Manage customer queries, ensure compliance, and support procurement processes.
- Company: Join Veolia, a leader in sustainable solutions with a commitment to community.
- Benefits: Enjoy 25 days of leave, health resources, and discounts at popular retailers.
- Other info: Diverse workplace with opportunities for training and career advancement.
- Why this job: Be part of a team that values excellence and supports your growth.
- Qualifications: Strong admin skills and a passion for customer service are essential.
The predicted salary is between 26780 - 26780 £ per year.
Salary: £26,780.00 per annum, plus Veolia benefits.
Hours: Monday to Friday, 40 hours per week.
Location: Basildon, SS13 1DL.
Benefits
- 25 days of annual leave
- Access to our company pension scheme
- Discounts on groceries and well-known retailers
- Resources to support physical, mental and financial health
- One paid day leave every year to volunteer and support the community
- Ongoing training and development opportunities
Responsibilities
- Liaise with relevant individuals to ensure customer queries are resolved
- Escalate issues when required to management
- Drive and promote a culture of high performance and excellence in line with organisational values
- Ensure all safety concerns and near-misses are logged on our Health and Safety Management System and closed off within agreed timescales, providing appropriate feedback to the originator
- Ensure all Veolia policies, processes and procedures are adhered to
- Ensure personnel details, including payroll, are entered into the systems correctly and within time limits
- Raise purchase orders for the supply of goods as approved by site management
- Liaise with suppliers for procurement of goods and ensure delivery timescales are met
- Process supplier invoices to ensure payment terms are met
- Administer purchase orders, disposal invoices, subcontracted collections and associated invoices
- Control paperwork on a daily basis, including monthly rebate reporting to customers
- Ensure telephone responses meet regional expectations
- Run and send reports to customers, including regional and high-value accounts (e.g., accounts above £7K requiring a report with the invoice)
- Proactively inform customers of any operational delays impacting their service and confirm alternative collection dates and times
- Check the customer relationship management system for queries and respond appropriately
- Work closely with regional and national account managers, CET and the sales team to maintain and foster good customer relations
Qualifications
- Essential: Administrative & Systems proficiency, Customer Service & Communication skills, Compliance & Process adherence
- Desirable: Experience in waste management or a similar regulated industry
We’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
As a proud Disability Confident Employer, we offer interview adjustments to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme and meet the minimum criteria for our roles.
Administrator in Essex employer: Job Search Place Limited
Veolia is an exceptional employer located in Basildon, offering a supportive work culture that prioritises employee well-being and development. With 25 days of annual leave, access to a comprehensive pension scheme, and resources for physical, mental, and financial health, employees are encouraged to thrive both personally and professionally. The company also promotes community engagement through paid volunteer days, making it a rewarding place to work for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Essex
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Veolia on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to administration and customer service. We recommend role-playing with a friend to get comfortable with your answers and showcase your skills confidently.
✨Tip Number 3
Show off your enthusiasm for the role! During the interview, express why you’re excited about working at Veolia and how you align with their values. Passion can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Administrator in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Administrator role. Highlight your administrative skills and any relevant experience in customer service or compliance. We want to see how you can fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our values. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills:As an Administrator, communication is key. In your application, demonstrate your ability to liaise effectively with others. Use clear language and be professional, but don’t forget to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Administrator position. Familiarise yourself with the key tasks like liaising with customers and managing paperwork. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves resolving customer queries, be prepared to share examples of how you've successfully handled customer interactions in the past. Highlight your communication skills and any experience you have in maintaining good customer relations, as this will resonate well with the interviewers.
✨Demonstrate Compliance Awareness
Understanding compliance and process adherence is crucial for this job. Be ready to discuss how you've followed procedures in previous roles and why it's important. This shows that you take safety and regulations seriously, which is vital in a regulated industry like waste management.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, ongoing training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
