At a Glance
- Tasks: Lead and manage front-of-house teams to deliver top-notch equine client services.
- Company: Join RVC Equine, a leader in compassionate veterinary care.
- Benefits: Enjoy 30 days annual leave, competitive pension, and free gym access.
- Other info: Dynamic workplace with opportunities for professional development and growth.
- Why this job: Make a real difference in equine care while leading a passionate team.
- Qualifications: Experience in equine veterinary support and strong leadership skills required.
The predicted salary is between 40528 - 51470 £ per year.
Salary: £40,528 to £51,470 Per Annum Including London Weighting
Permanent / Full Time
Closing Date: 23:59 BST on Sunday 14 June 2026
Interview Date: Monday 22 June 2026
Reference: CSS-0122-26
About RVC Equine
RVC Equine is dedicated to offering high quality compassionate first opinion and referral veterinary care.
Role Overview
We have an exciting new opportunity for an Equine Client Services Manager to lead our busy Equine front of house teams. Reporting to the Clinical Operations Manager, the ECSM is an essential member of the RVC Equine Management Team with a key focus on improving efficiency, productivity, and delivery of a first‑class service to hospital and practice clients, referring veterinary surgeons, and key stakeholders internally and externally.
Responsibilities
- Lead and manage front-of-house teams across all RVC Equine practices and the referral hospital.
- Drive process improvement from data capture and develop procedural change.
- Ensure efficient, high-quality customer service to clients and stakeholders.
Qualifications & Experience
The ideal applicant will be passionate about delivering first‑class customer service, be process‑driven and an effective change leader. This post would suit a detail‑oriented team leader with extensive experience in equine veterinary support services or practice management. The ability to identify areas for process improvement from data capture and structure appropriate procedural change is essential. We are looking for a proficient communicator with a positive, enthusiastic approach to leadership, and excellent interpersonal skills.
Benefits
- Competitive and attractive pension package
- Generous 30 days annual leave (plus bank holidays and concessionary days)
- Opportunities for regular development and in‑house training
- Access to free in‑house CPD
- Free membership to the Fitness and Wellbeing Centre on site (gym, badminton, climbing wall, Zumba, yoga, Pilates classes included)
- Cycle to work scheme
- Free mini-bus service to and from Potters Bar station and Hawkshead Campus
- A range of family‑friendly policies, including adoption, maternity and paternity pay and leave
- Various company benefits such as the TOTUM card and Apple Products discounts
Contact
Potential applicants wishing to discuss this position informally are encouraged to contact Natalie Hubble (Clinical Operations Manager) email:
Equality
We promote equality of opportunity and diversity within the workplace and welcome applications from all sections of the community.
Equine Client Services Manager (ECSM) employer: Job Search Place Limited
RVC Equine is an exceptional employer, offering a supportive and dynamic work environment for the Equine Client Services Manager role. With a strong commitment to employee development through in-house training and generous benefits such as 30 days of annual leave and access to a state-of-the-art fitness centre, RVC Equine fosters a culture of well-being and professional growth. Located in a vibrant area, the organisation values diversity and inclusivity, making it an ideal place for those passionate about delivering first-class veterinary care.
StudySmarter Expert Advice🤫
We think this is how you could land Equine Client Services Manager (ECSM)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Equine Client Services Manager (ECSM)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
