At a Glance
- Tasks: Manage customer accounts and drive success with innovative event technology solutions.
- Company: Join Cvent, a leader in meetings and events tech with a vibrant culture.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for growth.
- Other info: Collaborative environment with a focus on continuous learning and innovation.
- Why this job: Shape the future of work by integrating AI into customer success strategies.
- Qualifications: Experience in customer success or account management, with strong analytical skills.
The predicted salary is between 50000 - 70000 £ per year.
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500 employees and 30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection.
Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, take risks and make decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
As a Customer Success Manager, you will serve as a strategic partner to enterprise customers, helping them adopt the Cvent platform, achieve their business objectives, and build more mature meetings, events, and sourcing programs over time. You will lead success planning and day-to-day engagement for key accounts, using data, best practices, and cross-functional collaboration to drive measurable business outcomes, customer retention, and growth. This role also includes venue sourcing responsibilities, partnering with customers to strengthen their sourcing strategies, increase adoption of sourcing capabilities, and expand the use of venue and vendor sourcing across their organization.
Cvent has a diverse, collaborative and open work environment where employees work closely with active members of the market's thriving tech & event communities.
Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we're committed to continuous learning and adaptation. AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI-powered collaboration, we'd love to meet you.
The successful candidate must be a process oriented, customer focused, multi-tasking individual with a proven track record against their current role's metrics and activities. A successful candidate in this role is tech savvy, and approaches event technology solutions with proactivity and curiosity. Further, a successful candidate proposes new and creative ideas, possesses highly effective communication skills and builds constructive and effective relationships.
In This Role, You Will:
- Manage a portfolio of customer accounts, serving as a designated point of contact for strategic and day to day engagement with customer stakeholders, including program owners, event teams, and executive contacts.
- Develop and execute success plans with customers that align business objectives, milestones, ownership, and timelines to drive adoption, value realization, and program maturity.
- Monitor customer adoption, system usage, and engagement trends; translate data and AI driven insights into clear recommendations and action plans that increase usage, improve outcomes, and reduce risk.
- Support customers in defining and maturing their venue and vendor sourcing strategy through Cvent Supplier Network and related sourcing capabilities.
- Partner closely with Sales, Account Management, Services, Product, Marketing, and other internal teams to deliver a unified customer experience, support renewals, and uncover expansion opportunities.
- Conduct Customer Success Reviews and other executive facing meetings to assess progress, share results, and identify opportunities to optimize programs and expand the relationship.
- Identify when customers would benefit from additional training, enablement, or re onboarding, and coordinate with internal teams to deliver the right support.
- Share roadmap updates, capture customer feedback and feature requests, and serve as the voice of the customer internally to influence product and program strategy.
- Maintain strong account documentation, success planning, and operational hygiene in customer success systems and internal tools.
- Contribute to internal playbooks, process documentation, and best practices that improve consistency and effectiveness across the Customer Success organization.
- Perform other duties as assigned.
Here's What You Need:
- Proven track record in Customer Success, account management, hospitality, meetings and events technology, SaaS, or a related customer facing role.
- Experience working with cross functional account teams in a matrixed environment.
- Strong analytical and consultative skills, with the ability to use data and AI driven insights to influence customer strategy and adoption.
- Strong executive communication skills, including the ability to build presentations, reporting, and recommendations for senior stakeholders.
- Familiarity with CRM and customer success platforms such as Salesforce, Gainsight, and collaboration tools such as Teams, Zoom, or Slack.
- Experience with venue sourcing, procurement workflows, or supplier network strategies is strongly preferred.
- Ability to travel up to 15%.
Enterprise Customer Success Manager-Sourcing & AI employer: Job Search Place Limited
Cvent is an exceptional employer that champions a culture of innovation and collaboration, making it an ideal place for professionals eager to thrive in the dynamic intersection of technology and human connection. With a commitment to employee growth, Cvent offers continuous learning opportunities, particularly in AI integration, while fostering a diverse and inclusive environment where every voice is valued. Located in a vibrant tech hub, employees benefit from strong community ties and access to industry-leading resources, ensuring a rewarding and impactful career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager-Sourcing & AI
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Enterprise Customer Success Manager-Sourcing & AI
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
