At a Glance
- Tasks: Manage enterprise customer relationships and drive their success on our platform.
- Company: Join an award-winning AI-driven Fintech SaaS company in London.
- Benefits: Hybrid work, competitive salary, and a culture of empowerment and reliability.
- Other info: Dynamic team culture focused on excellence and continuous improvement.
- Why this job: Be a strategic partner and make a real impact on customer growth and satisfaction.
- Qualifications: 2-3 years in Customer Success or account management in a SaaS environment.
Trintech is an award‑winning AI driven Fintech SaaS organisation seeking an Enterprise Customer Success Manager to be a strategic partner to some of our most complex and high‑value customers, owning their outcomes, their growth, and their long‑term success on our platform. You will operate at the intersection of commercial acumen, executive influence, and deep product expertise. If you are energised by turning customers into advocates, driving measurable business value, and building the kind of partnerships that make churn a non‑conversation, this role was written for you.
Who You Are
- 2-3 years of enterprise Customer Success or strategic account management experience in a SaaS environment, with a proven track record of owning complex, multi‑stakeholder accounts at significant ARR.
- Commercially sharp – you understand NRR, GRR, and renewal economics, and you take personal ownership of the revenue outcomes tied to your portfolio without needing to be told why they matter.
- A natural executive communicator, equally comfortable presenting ROI to a CFO as you are troubleshooting with an ops lead; you build trust at every level of a customer organisation.
- Think and act like a strategic advisor, not a reactive problem‑solver. You anticipate risk before it surfaces, prescribe solutions before customers ask, and consistently operate three steps ahead of the account.
- Data‑driven and structured in how you manage your portfolio. You use health scores, engagement signals, and platform data to make decisions and prioritise your time, not gut feel alone.
- Skilled relationship architect. You build multi‑threaded relationships deliberately, mapping economic buyers, champions, and end users with equal intention.
- Domain fluency in Finance, Accounting, or financial close processes, or the intellectual curiosity and track record to develop it fast.
- Familiarity with Gainsight and Salesforce is a strong advantage – you’re comfortable working in a CS platform to manage account health, and in a CRM to track activity.
What You’ll Do
- Own the full customer lifecycle for a portfolio of Large Enterprise accounts from onboarding through to renewal and expansion with clear accountability for NRR, GRR.
- Build and execute Joint Success Plans for every account, anchoring every engagement to the customer's strategic business outcomes and ensuring measurable ROI is documented, tracked, and communicated consistently.
- Lead Executive Business Reviews at C‑suite level, delivering compelling value narratives that connect platform usage to business impact and that make the renewal and expansion conversation a natural next step, not a negotiation.
- Identify and generate expansion leads by deeply understanding your customers' growth challenges, surfacing expansion opportunities, and partnering with Sales to convert them.
- Proactively manage account health using your CS platform (Gainsight or equivalent), executing risk playbooks early and with urgency, and escalating with clear context and a recommended path forward.
- Build a portfolio of active customer advocates, securing case studies, peer references, G2/Gartner reviews, and EBR‑ready success stories that contribute to pipeline, retention, and market credibility.
- Act as the Voice of the Customer internally – synthesising account‑level insights into structured product feedback, collaborating closely with Product, Sales, and Support to influence roadmap and remove blockers that threaten retention.
What Success Looks Like in Year One
- Consistently meeting or exceeding retention targets, with a strong handle on account risk and no major surprises.
- Every account has a live, updated Joint Success Plan.
- Established C‑suite relationships in 80%+ of your accounts.
- Contributed a meaningful number of expansions.
- At least three of your accounts are active customer advocates.
Culture & Values
At our core, Trintechers stand committed to fostering a culture rooted in our core values – Humble, Empowered, Reliable, and Open. Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability.
Enterprise Customer Success Manager employer: Job Search Place Limited
Trintech is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. With a strong commitment to employee growth and a culture that values humility, empowerment, reliability, and openness, we provide our team with the tools and support needed to thrive. As an Enterprise Customer Success Manager, you will not only drive meaningful outcomes for our clients but also enjoy opportunities for professional development and the chance to build lasting relationships within a forward-thinking fintech organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Job Search Place Limited. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Enterprise Customer Success Manager
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Job Search Place Limited.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Job Search Place Limited's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Job Search Place Limited
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Job Search Place Limited.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Job Search Place Limited will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Job Search Place Limited employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
