At a Glance
- Tasks: Lead client success strategies and build strong relationships with enterprise clients.
- Company: Join Dun & Bradstreet, a global leader in business data and analytics.
- Benefits: Competitive salary, growth opportunities, and a collaborative work environment.
- Other info: Dynamic role with a focus on innovation and continuous learning.
- Why this job: Make a real impact by helping clients unlock value and achieve their goals.
- Qualifications: Experience in client success or account management with large enterprises.
The predicted salary is between 80000 - 100000 £ per year.
At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We're a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what's next? Join us!
We're looking for a Senior Client Success Director to lead and grow some of D&B's most critical Global Enterprise Financial Services relationships. In this role, you will serve as the primary point of accountability for delivering exceptional service and measurable outcomes by owning the end-to-end client success strategy. Acting as a trusted advisor, you'll bring the full breadth of D&B's capabilities - data, insights, innovation, and service excellence - to help clients unlock value and achieve their strategic goals.
Key Responsibilities- Accountable for the full customer lifecycle across assigned Enterprise accounts, ensuring successful adoption, value realization, and long term satisfaction with D&B solutions while driving footprint growth and supporting renewal success.
- Partner closely with Sales and Client Success leadership to assess client engagement opportunities, considering risk, spend, and growth potential, and coordinate cross functional post sales teams to deliver all contracted services.
- Build and maintain strong executive relationships with CIOs, CTOs, and senior stakeholders, influencing strategic decision making and ensuring measurable business outcomes through tailored D&B value plans.
- Independently manage and expand senior level client relationships through regular face to face interactions, gathering intelligence on technology infrastructure, strategic priorities, and opportunities to deepen partnership.
- Design and track meaningful KPIs and metrics to demonstrate ROI on D&B solutions, reporting findings to both internal stakeholders and client leadership teams.
- Lead and deliver structured service reviews - preferably in person - to evaluate solution adoption, progress key initiatives, and assess overall client sentiment.
- Drive strategic account planning by sharing insights gained from service relationships, enabling Sales teams to identify growth opportunities and competitive displacement strategies.
- Shape future service engagement plans, including retention strategies, value driven initiatives, expansion opportunities, and risk mitigation programs.
- Develop specialist knowledge of clients' industries, advising on market dynamics, peer best practices, and optimal use of D&B solutions to support transformation and growth.
- Collaborate within a matrixed account team and influence senior user communities to align on strategic goals, championing the capabilities and value of D&B's offerings.
- Identify risks that may prevent clients from achieving their business objectives and lead virtual teams in developing mitigation strategies and recovery plans.
- Extensive experience supporting large global enterprise clients, ideally within data and analytics or other highly technical solution environments.
- Strong customer success or account management background with complex enterprise offerings, with a proven track record of driving retention through effective client engagement.
- Exceptional collaboration, communication, and influencing skills, with the ability to build strong relationships at all business levels.
- Commercially aware and client centric, with strong service and project management capabilities.
- Self starter with an ownership mindset - proactive, curious, and committed to problem solving and delivering measurable outcomes.
- Innovative thinker who seeks new approaches to achieve objectives and continuously improve.
- Growth mindset with a commitment to ongoing learning, skill development, and knowledge expansion through both formal and informal channels.
Enterprise Client Success Director (R-18914) employer: Job Search Place Limited
At Dun & Bradstreet, we pride ourselves on being an exceptional employer that fosters a culture of creativity, collaboration, and continuous growth. As a Senior Client Success Director, you will not only have the opportunity to lead critical global enterprise relationships but also benefit from a supportive environment that encourages professional development and innovation. With a commitment to employee well-being and a focus on delivering measurable outcomes for our clients, Dun & Bradstreet is the ideal place for those looking to make a meaningful impact in the world of data and analytics.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Client Success Director (R-18914)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on articulating your experience and how it relates to the role of Enterprise Client Success Director at Dun & Bradstreet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand. So go ahead, take that step!
We think you need these skills to ace Enterprise Client Success Director (R-18914)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Enterprise Client Success Director role. Highlight your experience with large global enterprise clients and how you've driven retention through effective engagement. We want to see how you can bring value to our team!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of your successes! Use metrics and KPIs to demonstrate how you've made an impact in previous roles. This will help us understand your potential to drive measurable outcomes at Dun & Bradstreet.
Be Authentic:Let your personality shine through in your application. We value creativity and bold ideas, so don’t be afraid to show us who you are and what makes you unique. A genuine approach can really set you apart from other candidates!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team at Dun & Bradstreet!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Client Success Strategies
Before the interview, brush up on your understanding of client success strategies, especially in the context of data and analytics. Be ready to discuss how you've successfully managed client relationships in the past and how you can apply those experiences to help Dun & Bradstreet's clients achieve their goals.
✨Showcase Your Communication Skills
As a Senior Client Success Director, you'll need to influence and build relationships with senior stakeholders. Prepare examples that highlight your exceptional communication and collaboration skills. Think about times when you've effectively communicated complex ideas or resolved conflicts.
✨Demonstrate Your Industry Knowledge
Familiarise yourself with the financial services industry and the specific challenges it faces. Be prepared to discuss market dynamics and how Dun & Bradstreet's solutions can address these issues. Showing that you understand the industry will set you apart from other candidates.
✨Prepare for KPI Discussions
Since tracking KPIs is crucial for this role, come equipped with examples of how you've designed and tracked meaningful metrics in previous positions. Be ready to explain how these metrics demonstrated ROI and contributed to client satisfaction and retention.
