At a Glance
- Tasks: Lead a team of case managers in providing emergency housing support and oversight.
- Company: Join PHMC, a mission-driven organisation focused on healthier communities.
- Benefits: Enjoy competitive pay, professional development, and a supportive work environment.
- Other info: Be part of a dynamic team dedicated to social justice and community impact.
- Why this job: Make a real difference in the lives of vulnerable populations while developing your leadership skills.
- Qualifications: 3+ years in social services, strong communication, and problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
PHMC's mission is to create and sustain healthier communities through partnerships with government, foundations, businesses, and community-based organizations. We envision a healthier community for all.
Under the supervision of the Director of Housing Services, the Emergency Housing (EH) Case Manager Supervisor leads and manages a team of case managers in an Emergency Housing Program. This role is responsible for staff supervision and development, service delivery oversight, quality assurance, and community engagement. The Supervisor ensures that all case management staff operate in accordance with the Office of Homeless Services (OHS) Case Management Standards and the National Association of Social Work's Code of Ethics. The ideal candidate is a collaborative, solutions-oriented leader who can work effectively with emergency housing participants, case management staff, housing navigators, funders, and external stakeholders to achieve strong program outcomes.
Key Responsibilities
- Provide leadership, guidance, and direct supervision to a program team of 2-3 staff members.
- Participate in bi-weekly supervision with the Director of Housing Services.
- Conduct individual supervision meetings with housing staff.
- Oversee service delivery and implement quality control measures to maintain adherence to program guidelines and performance outcomes.
- Collaborate with the Director to generate and analyze monthly program reports, identifying trends and recommending improvements.
- Manage personnel matters among housing staff and keep the Director informed of any issues.
- Approve leave, review, and sign staff timesheets.
- Conduct monthly program monitoring in collaboration with the Lead Case Manager.
- Ensure case files comply with HAP and OHS Case Management Standards.
- Serve as the primary point of contact during funder monitoring visits.
- Collaborate with the Director to establish annual housing placement goals aligned with program outcomes.
- Identify staff development needs and coordinate training and professional growth opportunities.
- Support the development of program policies and procedures to streamline and strengthen rapid rehousing services.
- Provide monthly performance updates to the Director of Housing Services.
- Respond to housing-related inquiries from landlords and stakeholders.
- Respond to emergencies and priority situations that involve the safety and security of program participants.
- Carry a caseload of no more than 10 participants.
- Ensure all housing assessments (VI-SPDATs) are submitted within required timeframes.
- Act as an arbitrator when issues arise between participants and case management staff.
- Monitor early intervention referrals and maintain collaborative communication between participants and early intervention staff.
- Participate in interagency meetings (e.g., DHS, FaSST, Youth Services Coordinator).
- Serve as a liaison for OHS initiatives, including the Healthy Baby Program and the Philadelphia Infant Toddler Early Intervention Program.
- Review and assess daily participant incident reports to prepare for weekly Participant Progress Review Meetings.
- Facilitate weekly Participant Progress Review Meetings, ensuring outcomes are documented in HMIS.
- Conduct quarterly record audits and monthly HMIS data entry reviews to ensure compliance with OHS Case Management Standards.
- Address informal and formal grievances from participants, outside agencies, and OHS staff; relay all relevant information to the Director of Housing Services.
- Support housing staff in developing interventions for non-compliant participants in line with OHS standards.
- Facilitate monthly community meetings with the Shelter Director using the Sanctuary Model.
- Adhere to OHS standards related to Health and Safety Discharges and Appeals for non-compliant participants, as applicable.
- Participate in monthly supervision with the Manager of Shelter Case Management.
- Build and maintain relationships with community partners, including housing providers, social service agencies, healthcare organizations, faith-based organizations, and government agencies.
- Develop and sustain a comprehensive resource network to enhance service delivery and resource availability.
- Promote awareness of homelessness and the resources available to those experiencing it.
Professional Qualities
- Commitment to client-centered and trauma-informed care.
- Hardworking, dependable, and adaptable to programmatic changes.
- Ability to analyze complex case information and make sound, objective decisions.
- Demonstrates resilience when navigating loss, grief, and high-stress situations.
- Creative and flexible in response to the evolving needs of special populations.
Experience & Qualifications Required
- Minimum of 3 years of experience in public health, social services, or a related field.
- At least 3 years of experience working with diverse and vulnerable populations.
- Strong knowledge of homelessness and its co-morbidities, including mental illness, trauma, substance use, domestic violence, HIV/AIDS, chronic health conditions, and factors affecting low-income and multi-ethnic communities.
- Working knowledge of affordable housing resources in Philadelphia County.
- Experience advocating for clients and helping them identify risk reduction strategies.
- Commitment to social justice and proficiency in data management software.
- Commitment to the Housing First model.
Education
- Master's in Social Work (MSW) is preferred; other behavioral health or public health degrees are welcome.
PHMC is an Equal Opportunity and E-Verify Employer.
Emergency Housing Case Management Supervisor employer: Job Search Place Limited
PHMC is an exceptional employer dedicated to fostering healthier communities through collaboration and support. With a strong commitment to employee development, we offer comprehensive training opportunities and a supportive work culture that values diversity and inclusion. Located in Philadelphia, our team enjoys the unique advantage of working within a vibrant community, making a meaningful impact on the lives of vulnerable populations while advancing their professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Emergency Housing Case Management Supervisor
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Job Search Place Limited.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Job Search Place Limited!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Job Search Place Limited, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Job Search Place Limited or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Emergency Housing Case Management Supervisor
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Job Search Place Limited:Before hitting send, make sure to tailor your application specifically to Job Search Place Limited! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Job Search Place Limited
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
