At a Glance
- Tasks: Answer emergency calls and provide vital support to customers in crisis situations.
- Company: Join Paragon Asra Housing Limited, a supportive and community-focused organisation.
- Benefits: Enjoy high street discounts, health cash plans, and 26 days annual leave.
- Other info: Unique 4 days on, 4 days off shift pattern for work-life balance.
- Why this job: Make a real difference by helping people during their most challenging moments.
- Qualifications: Empathy, patience, and experience in high-pressure customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Paragon Asra Housing Limited is seeking an Emergency Call Handler to provide vital support for our customers. This role entails answering emergency calls and maintenance requests, and delivering reassurance and support in crises. The position is office-based with a unique shift pattern of 4 days on, 4 days off, from 8pm to 6am.
Ideal candidates will possess empathy, patience, and experience in high-pressure customer service environments. Excellent communication skills are essential, along with proficiency in IT systems.
Benefits include high street discounts, health cash plans, and 26 days of annual leave increasing with service.
Emergency Call Handler - Calm Crisis Support Lead employer: Job Search Place Limited
Paragon Asra Housing Limited is an exceptional employer that prioritises the well-being of its employees while providing crucial support to our customers in times of need. With a unique shift pattern allowing for a balanced work-life dynamic, we offer generous benefits such as high street discounts, health cash plans, and increasing annual leave, fostering a supportive and empathetic work culture that encourages personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Emergency Call Handler - Calm Crisis Support Lead
✨Tip Number 1
Practice your communication skills! Since the role involves handling emergency calls, we should focus on being clear and calm. Try role-playing scenarios with friends or family to get comfortable with responding to high-pressure situations.
✨Tip Number 2
Show off your empathy! In interviews, share personal stories where you've helped someone in a crisis. This will demonstrate that you have the right mindset for the Emergency Call Handler position.
✨Tip Number 3
Familiarise yourself with IT systems! Brush up on any relevant software or tools that might be used in the role. We can even find online tutorials to help us get ahead of the game before the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our application status easily and stay updated on any new opportunities.
We think you need these skills to ace Emergency Call Handler - Calm Crisis Support Lead
Some tips for your application 🫡
Show Your Empathy:In your application, make sure to highlight your ability to empathise with customers in distress. Share specific examples of how you've provided support in high-pressure situations, as this is key for the Emergency Call Handler role.
Tailor Your CV:Don’t just send out a generic CV! Tailor it to reflect the skills and experiences that match the job description. Focus on your communication skills and any relevant IT experience, as these are crucial for the role.
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. Use straightforward language to convey your passion for helping others and your readiness to handle emergency calls effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Job Search Place Limited
✨Show Your Empathy
As an Emergency Call Handler, you'll need to demonstrate your ability to empathise with customers in distress. Prepare examples from your past experiences where you've successfully handled high-pressure situations, showing how you provided reassurance and support.
✨Brush Up on Communication Skills
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend, focusing on how you would respond to emergency scenarios or customer queries.
✨Familiarise Yourself with IT Systems
Since proficiency in IT systems is essential, make sure you're comfortable with common software used in customer service. If you know what systems Paragon Asra Housing Limited uses, try to get familiar with them beforehand, so you can speak confidently about your tech skills.
✨Understand the Shift Pattern
The unique shift pattern of 4 days on, 4 days off can be challenging. Be prepared to discuss how you manage work-life balance and your strategies for staying alert during night shifts. This shows that you're not only aware of the demands but also ready to tackle them.
