At a Glance
- Tasks: Lead retail operations across EMEA, driving performance and customer experience.
- Company: Join SKIMS, a pioneering brand redefining modern apparel with innovative designs.
- Benefits: Enjoy private medical insurance, life assurance, and wellness perks.
- Other info: Based in London with travel opportunities across EMEA.
- Why this job: Shape the future of retail in a dynamic, inclusive environment.
- Qualifications: 10+ years in retail leadership with a focus on growth and excellence.
The predicted salary is between 80000 - 100000 £ per year.
SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards by delivering technically innovative, comfort-driven products with elevated design for everybody. At the intersection of culture, innovation, and commerce, SKIMS is a global brand redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high-performance environment where ambitious, curious, and values-driven individuals can do the best work of their careers.
As we continue to scale globally, our HQ teams play a critical role in shaping strategy, building world-class infrastructure, and driving sustainable growth across markets.
Position Summary
The Retail Operations Director, EMEA will lead the operational strategy and execution for SKIMS' owned retail stores and concessions across Europe, the Middle East, and Africa. This senior leadership role is responsible for driving commercial performance, operational excellence, customer experience, and scalable infrastructure across the region. Partnering closely with Global Retail, Merchandising, Planning, HR, Finance, and Store Development, this role ensures EMEA direct points of sale operate efficiently, profitably, and in alignment with SKIMS' brand standards. This leader will build and develop a high-performing regional retail team while supporting new market entry and rapid expansion.
Key Responsibilities
- Regional Retail Strategy & Performance: Own retail operational performance across EMEA, including sales, profitability, inventory health, and cost control. Drive execution of regional KPIs including comp growth, conversion, ATV, UPT, shrink, and payroll efficiency. Translate global retail strategy into localized execution plans. Identify opportunities for operational improvements and process optimization.
- Store Operations & Standards: Ensure operational consistency across all EMEA locations. Implement best-in-class SOPs and retail playbooks aligned with global standards. Oversee compliance, risk management, and health & safety standards. Lead loss prevention initiatives and inventory control processes.
- Expansion & New Store Openings: Partner with Store Development and Real Estate to support new market entry and store openings. Lead operational readiness planning for all new EMEA locations. Ensure seamless store handover from construction to operations. Build scalable infrastructure to support rapid expansion.
- Team Leadership & Development: Lead, coach, and develop regional Store Leaders and field teams. Partner with HR to drive talent planning, succession strategy, and performance management. Build strong leadership pipelines across markets. Foster a culture of accountability, collaboration, and elevated customer experience.
- Cross-Functional Collaboration: Partner with Planning and Merchandising to optimize product flow and inventory allocation. Align with Finance on budgeting, forecasting, and cost management. Collaborate with Marketing to support retail activations and brand moments. Work closely with Global HQ to ensure alignment on systems, reporting, and tools.
- Reporting & Governance: Provide regular performance reporting and strategic updates to Global Retail leadership. Manage regional retail budgets and expense controls. Identify risks and proactively implement mitigation strategies.
Skills, Knowledge and Expertise
- 10+ years of retail leadership experience, including multi-unit or regional oversight.
- Experience leading retail operations across multiple international markets preferred.
- Proven track record of driving sales growth and operational excellence in high-growth environments.
- Strong financial acumen with experience managing P&L responsibility.
- Deep understanding of customer experience and retail KPIs.
- Experience supporting rapid retail expansion and store openings.
- Exceptional leadership, communication, and stakeholder management skills.
- Ability to operate both strategically and hands-on in a fast-paced environment.
- Based in London with flexibility to travel across EMEA.
Benefits, Culture and Perks
- Private Medical Insurance (PMI)
- Group Life Assurance
- Income Protection
- Critical Illness
- Pension Scheme
- Modern Health
- ClassPass
EMEA Retail Operations Director Growth & Excellence employer: Job Search Place Limited
At SKIMS, we pride ourselves on being an exceptional employer that champions creativity, collaboration, and operational excellence. Our inclusive work culture fosters personal and professional growth, offering employees the opportunity to thrive in a dynamic environment while driving innovation in the retail sector. With competitive benefits and a commitment to employee development, joining our London HQ team means being part of a global brand that is redefining modern apparel and setting new standards in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Retail Operations Director Growth & Excellence
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current SKIMS employees on LinkedIn. A personal connection can make all the difference when it comes to landing that interview.
✨Tip Number 2
Prepare for the interview by researching SKIMS' values and recent initiatives. Show us how your experience aligns with our mission of operational excellence and customer experience. Tailor your answers to reflect our brand's culture!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses. Focus on articulating your leadership style and how you've driven sales growth in previous roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email expressing your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance at getting noticed!
We think you need these skills to ace EMEA Retail Operations Director Growth & Excellence
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Retail Operations Director role. Highlight your leadership experience, especially in multi-unit or regional oversight, and don’t forget to showcase your achievements in driving sales growth and operational excellence.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about SKIMS and how your values align with our mission. Be specific about how your background prepares you for the challenges of this role and how you can contribute to our growth across EMEA.
Showcase Your Cross-Functional Experience:Since this role involves collaboration with various teams like HR, Finance, and Marketing, make sure to highlight any relevant cross-functional experience. Share examples of how you've successfully partnered with different departments to achieve common goals.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join the SKIMS team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Numbers
As a Retail Operations Director, you'll need to demonstrate your understanding of key performance indicators (KPIs). Brush up on metrics like sales growth, inventory health, and cost control. Be ready to discuss how you've driven these metrics in previous roles.
✨Showcase Your Leadership Style
This role requires exceptional leadership skills. Prepare examples that highlight your experience in coaching and developing teams. Think about how you've fostered a culture of accountability and collaboration in past positions, and be ready to share those stories.
✨Understand the Brand
SKIMS is all about innovation and inclusivity. Familiarise yourself with their product lines and brand ethos. Be prepared to discuss how you can align operational strategies with SKIMS' mission to redefine modern apparel and enhance customer experience.
✨Prepare for Cross-Functional Collaboration
This position involves working closely with various departments. Think about your experiences collaborating with teams like HR, Finance, and Marketing. Be ready to discuss how you’ve successfully navigated cross-functional projects and what strategies you used to ensure alignment.
