At a Glance
- Tasks: Enhance service delivery and improve agent performance in a dynamic payments environment.
- Company: Join J.P. Morgan, a leading global financial services firm.
- Benefits: Competitive salary, career development, and a collaborative work culture.
- Other info: Opportunity to work on global projects and build valuable industry connections.
- Why this job: Make a real impact in the fast-paced world of cash management and payments.
- Qualifications: Knowledge of cash products and strong communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
Are you knowledgeable across Payments Ops and are passionate about service delivery? Then you found the right position for you! As a EMEA Cash Network Performance Manager within the JPMorgan Network Management team, you will work closely with provider institutions and in partnership with J.P. Morgan Operational teams to ensure service delivery is in line with expectations, managing both provider service failures and enhancements. In this role you will report to the Global Head of Network Performance Management. The Network Management team is responsible for managing J.P. Morgan's network of Agent Banks and Financial Market Infrastructures (FMIs), ensuring they meet the firm's requirements for oversight of cash and securities services for principal and client activities. The network of providers includes banks, sub custodians, payment systems, central counterparties, securities depositories, and cheque clearing systems.
Job responsibilities
- Be responsible for proactively improving agent performance and service delivery, seeking opportunities for service enhancements.
- Build a network of contacts with external providers and internal partners to manage projects and drive change.
- Account for the investigation and resolution of escalated enquiries & service issues.
- Conduct service reviews, accurately assessing risk, and ensuring delivery of high-quality reports.
- Use thematic data analysis to improve agent performance.
- Be able to understand LOB requirements and ensuring needs are managed through service level agreements between the firm and the agents in our network.
- Participate in regional and global projects requiring partnership from agent banks and FMIs.
- Be responsible for incident and crisis management, leading external engagements through resolution and ensuring remediation following any agent bank errors.
Required qualifications, capabilities, and skills
- Knowledge of cash related products across the Payments and Markets LOBs.
- A good understanding of the impact of industry and market developments on agent banks.
- Strong team player and the ability to lead with an aptitude for risk management, compliance, and oversight.
- Ability to build excellent working relationships with business partners in LOBs across the firm and with agent banks.
- Excellent communication, negotiation, problem solving and influencing skills.
- Effective project management skills and an ability to contribute to enhancements in processes, controls, and systems.
- Motivated self-starter, with the ability to pick up and learn new skills and knowledge quickly.
- Ability to shape and influence successful outcomes for J.P. Morgan.
EMEA Cash Network Performance Manager employer: Job Search Place Limited
J.P. Morgan is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation within the financial services sector. As an EMEA Cash Network Performance Manager, you will benefit from extensive professional development opportunities, a strong emphasis on service excellence, and the chance to engage with a diverse network of industry leaders. Located in a vibrant city, our culture promotes inclusivity and teamwork, ensuring that every employee can thrive and contribute meaningfully to our mission.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Cash Network Performance Manager
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Job Search Place Limited. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace EMEA Cash Network Performance Manager
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Job Search Place Limited.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Job Search Place Limited's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Job Search Place Limited
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Job Search Place Limited.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Job Search Place Limited will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Job Search Place Limited employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
