Patient Services Advisor (Receptionist) in Ellesmere

Are you a confident and customer‑focused administrator, who is passionate about great customer service? Then you could be just the person that we are looking for. So, why not join our fantastic team of Patient Services Advisors and be part of a talented team, doing incredible work within the healthcare sector?

As a Patient Services Advisor at Churchmere Medical Group, you are able to manage, assist and direct patients in accessing the most appropriate service or healthcare professional in a courteous, efficient and effective way. You will provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. We want you to love coming to work, feeling healthy, happy and valued; you will work over our three sites in Ellesmere and Whitchurch and enjoy a range of roles and responsibilities during your working week.

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Maintain and monitor the practice appointment system.
• Process personal, telephone and e‑requests for appointments.
• Contact patients to book follow‑up care/appointments (including appointment for family planning and minor surgery) and pass on messages from other members of the practice.
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Signpost patients to the correct service.
• Initiate contact with and respond to requests from patients, team members and external agencies.
• Clinically code data on EMIS.
• Data entry of new and temporary registrations and relevant patient information as required.
• Input data into patients healthcare records as necessary.
• Direct requests for information (e.g., SAR, insurance/solicitors letters and DVLA forms) to the administrative team.
• Manage all queries efficiently.
• Maintain a clean, tidy, effective working area at all times.
• Support all clinical staff with general tasks as requested.
• Complete opening and closing procedures.

• As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently.
• Support with induction and ongoing training of new staff.
• Action incoming emails and correspondence as necessary.
• Book/arrange minor osteopathic appointments and send relevant information to patients.
• Collate and send back information on patients that were registered temporarily at the practice.
• Scan patient‑related documentation and attach scanned documents to patients healthcare records.
• Monitor and order practice stationery supplies including registration and prescription forms.
• Support the health promotion lead and display promotional material on the allocated notice boards and in the waiting room.
• Partake in audit as directed by the audit lead.

• 6.6 weeks leave inclusive of bank holidays.
• Private Health Insurance.
• A generous employer pension contribution via the NHS pension scheme.
• Access to a range of learning and development opportunities.
• Discounts at 100s of high street and online stores.
• Employee assistance programme.
• Cycle to work scheme for those wanting a greener commute.

• GCSE grade A to C in English and Maths or equivalent.

• Excellent communications skills, oral and written.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission to the Disclosure and Barring Service to check for any previous criminal convictions.